Patient Accounts Specialist at Athena Medical Management LLC

Foley, Alabama, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Sep, 26

Salary

0.0

Posted On

19 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Medical Billing, Patient Communication, Data Entry, Insurance Verification, Account Reconciliation, Customer Service, Medical Terminology, Payment Processing, EMR Software, Conflict Resolution

Industry

Outpatient Care Centers

Description

Description Resolve billing questions with compassion — help patients focus on their health, not their bills. M-F, daytime only. Women's Imaging Specialists is hiring a full-time Patient Account Specialist for our Foley, AL location. We’re a dedicated team serving women’s breast health across 18 locations and counting in GA & AL. If you have EMR billing experience, love solving problems, and want M-F balance — come support patients when they need it most Why Choose WIS: • Daytime hours only - Excellent work/life balance. No weekends, holidays, or nights • Benefits start day 61: Medical, dental, vision + PTO | 401k match 4% after 6 months • Our passion runs PINK - High-tech imaging company dedicated to early detection • Impact - You remove financial stress so patients can focus on care What you'll do: • Be the billing advocate - Take inbound calls from patients with questions about imaging services, insurance, and statements. Provide accurate, empathetic answers • Investigate + resolve - Research accounts daily, identify issues, and coordinate with manager/other departments to resolve complaints with highest level of service • Process payments - Handle high-volume calls, take payments, set up payment arrangements, and provide ledgers when requested • Document everything - Maintain detailed call logs, monitor messaging system for insurance updates, and track billing document requests • Escalate wisely - Identify calls needing Patient Accounts Manager review and ensure smooth handoffs • Support the team - Provide full-cycle admin support to Patient Accounts Manager and meet personal/department metrics What you bring: • Required: Understanding of medical terminology and ability to explain procedures/billing in plain language • Required: Excellent data entry, detailed record-keeping, and articulate phone communication • Required: Professional, patient-focused customer service — you’re calm under pressure Required: Associate degree in related discipline or equivalent, or High School Diploma/GED and 4+ years of related experience in a physician’s office or call center • Preferred: Experience with Imagine revenue cycle management • Preferred: Knowledge of insurance verification, EOBs, and appeals process Job Details Type - Full-Time, in person Schedule - Monday-Friday, daytime shifts | No weekend/holidays/on-call Location: Foley, AL Women's Imaging Specialists is a proud Equal Opportunity Employer. We celebrate diversity and participate in E-Verify. Pre-employment drug screening and background checks required. Requirements • Required: Understanding of medical terminology and ability to explain procedures/billing in plain language • Required: Excellent data entry, detailed record-keeping, and articulate phone communication • Required: Professional, patient-focused customer service — you’re calm under pressure Required: Associate degree in related discipline or equivalent, or High School Diploma/GED and 4+ years of related experience in a physician’s office or call center • Preferred: Experience with Imagine revenue cycle management • Preferred: Knowledge of insurance verification, EOBs, and appeals process

Responsibilities

Act as a billing advocate by handling inbound patient calls regarding imaging services, insurance, and statements. Research and resolve account discrepancies while processing payments and maintaining detailed call logs.