Job Description

Roles & Responsibilities

• Provides oversight and takes up the responsibilities to provide the highest level of service excellence through efficiently managing all administrative functions of the Guest Services division.
• Provides input to the Operations Manager to work towards the budgeted targets in each clinic.
• Performs daily rounds, meets with doctors and patients to fulfill their requirements.
• Supervises the Clinic Coordinators to prepare performance analysis of the Guest Service Executives.
• Coordinates with other departments, e.g., Insurance, Finance, Nursing, etc., to ensure the consumer/patient journey is smooth and efficient.
• Resolves concerns, issues, and complaints and escalates matters appropriately when further investigation is required.
• Exemplifies the company's vision, mission, and values.
• Organizes regular refresher training to keep staff updated on the required outcomes.
• Takes responsibility for minimizing waiting time in each clinic.
• Ensures that patient and employee confidentiality is always maintained.
• Maintains a good rapport and cooperative working relationship with physicians, departments, and staff.
• Represents the organization in a positive and professional manner.
• Ensures compliance with all policies and procedures regarding operations.