Patient Administration Assistant Casual at St John of God Health Care

Geraldton, Western Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

17 Jun, 26

Salary

46.92

Posted On

19 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Admissions, Theatre Bookings, Data Entry, Document Management, Customer Service, Interpersonal Communication, Verbal Communication, Written Communication, Planning, Organizational Skills, Prioritization, Computer Skills, MS Office, Reception Service, Telephone Service, Health Fund Checks

Industry

Hospitals and Health Care

Description

Your role at St John of God Geraldton Hospital As a Patient Administration Assistant you will contribute to a high performing admissions service, by ensuring overall integrity, accuracy and timeliness of all patient admissions and theatre bookings, while providing a consistently positive patient experience. St John of God Geraldton currently has a number of casual positions available. Applicants will continue to be considered for future positions as they arise across various wards over the next six months. The Position Facilitate all aspects of the patient's pre-admission Collation of all appropriate paperwork. Validate and process admissions forms. Enter all relevant patient and booking data on the computer in an accurate and concise manner. Seek information for the completion of the Patient Fee Estimate. Produce all patient labels and compiles admission documents verifying accurate and completeness of all documentation. Assist patients with completion of admissions paperwork face to face. Monitor and verification of Pre-Admissions Clinic appointment requirements for patients and ensure that these are booked. Ensure that all patients who require a Pre-admissions assessment have relevant nursing forms in their admissions pack. Final check of admissions pack and consolidation with medical records. Process outstanding admissions paperwork on day of admissions if needed. Receipt all monies received on admissions. Provides patient with all relevant information regarding their admissions into hospital and full details of associated costs. Conduct health fund checks. Confirms patient status for MVIT, workers compensation, etc. Obtain quotes for uninsured patients. Review and validate patient consents Generate patient admissions files and adhere to sound document management. Facilitate all aspects of booking cancellations and rescheduling. Attend to the hospital reception. Provide and maintain a prompt and efficient telephone and reception service for the hospital including switchboard and wayfinding. Ensures that a high level of customer service is provided in a professional and courteous manner. Interview patients with a focus on patient ID verification and increasing patient comfort. Assist patients with any special requests they require and advises relevant departments. Handover of patient to nurses. Monitors and responds to critical and non-critical hospital alarms and security systems according to hospital procedures. Generates daily reports (morning and night) e.g. discharges, proposed admissions and current in-patients. You will possess strong interpersonal and communications skills, both verbal and written, with the ability to provide high-level customer service assisting you to liaise effectively with the public, patients, and all levels of caregivers in a professional manner. A solid understanding of document management is needed, with meticulous attention to detail and accurate data entry. Sound planning and organisational skills are essential, including the ability to prioritise tasks and manage competing demands. To succeed you will have demonstrated experience in a fast-paced administration position preferably within a health care or medical environment. Computer skills with a good working knowledge of MS office will be required for the role. Good working knowledge of webPAS will be highly regarded. Above all, patient care will be at the core of everything you do committing to and supporting our Mission and Values. We can offer you Salary: $43.47 to $46.92 per hour (inclusive of casual loading), plus 12% superannuation Casual positions available As a casual employee, you can salary package a percentage of your earnings each pay period A healthy work-life balance through flexible work options, additional purchased leave & well-being programs Employee discount on St John of God Hospital & Medical Services and Private Health Insurance Employee support through our dedicated free Employee Assistance Program (EAP) Innovative Professional Development opportunities All applicants are asked to submit a current CV and covering letter (of no more than two (2) pages) demonstrating how you meet the above position requirements. For enquiries contact Wendy Acton, Executive Assistant, on (08) 9965 8888. Applications will be reviewed throughout the advertising period and interviews conducted regularly. Apply today! At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds. Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being. Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community. At St John of God Health Care we support you to be the best health care professional or support worker you can be. We believe positive culture drives performance, so we are focussed on building collaborative and supportive team environments, providing opportunities for development and promotion, and ensuring our leaders are visible and accessible. As one of the largest Catholic providers of health care services in Australia, St John of God Health Care is a great place to work with a host of opportunities to grow professionally and personally, and a great work life balance. Our caregivers come from diverse backgrounds and belief systems and you don’t need to be Catholic to work with us.

Responsibilities

The role involves facilitating all aspects of patient pre-admission, including paperwork collation, data entry for admissions and theatre bookings, and processing fee estimates. Additionally, the assistant must manage hospital reception duties, provide efficient telephone service, and ensure high-level customer service for patients.