Key Responsibilities

In this role, you will:

• Lead, supervise, mentor, and support Administrative Assistants and clerical teams
• Manage daily patient administration operations including admissions, reception, ward clerical support, and theatre bookings while maintaining confidentiality.
• Coordinate staffing, rosters, leave management, and recruitment processes
• Monitor performance, compliance, and key administrative KPIs
• Assist with policy and procedure reviews and continuous improvement initiatives
• Respond professionally to patient, doctor, and stakeholder enquiries
• Foster a positive, collaborative, and customer-focused workplace culture
• Support safety, quality, and accreditation standards across all administrative functions

You will provide leadership and oversight to:

• Ward Clerks
• Theatre Bookings Clerks
• Receptionist/Concierge
• Patient Admissions Clerks

Essential Skills & Experience

• Strong knowledge of hospital patient administration systems and medical records processes.
• Proven experience managing administration staff rostering within a healthcare or hospital environment.
• Excellent organisational skills with the ability to prioritise competing demands
• Exceptional communication and interpersonal skills with a strong customer service focus.
• High-level computer and data processing skills with strong attention to detail.
• The ability to build positive working relationships across multidisciplinary teams.