Full job description

Patient Administration Officer

Casual / Permanent Part Time/ Full Time Role

About the Role

Aegis Health is seeking an organised and customer-focused Patient Administration Officer to join our dedicated team. In this vital front-line role, you’ll provide professional and efficient administrative support to ensure a smooth experience for patients, families, and clinical staff.

This is a diverse position covering reception, admissions, bookings, and medical records, where your attention to detail and compassionate communication will make a real difference every day.

Key Responsibilities

General & Reception Duties

• Greet patients and visitors with warmth, professionalism, and empathy.
• Handle telephone and in-person enquiries, directing them appropriately.
• Maintain patient confidentiality and uphold Aegis Health values at all times.
• Ensure adequate supply of stationery, healthcare forms, and other essential items.

Admissions & Bookings

• Collect, verify, and accurately enter patient details into the Patient Administration System.
• Confirm private health insurance details and manage financial consent documentation.
• Process payments and complete daily reconciliations.
• Coordinate bookings and admissions, liaising with patients, theatre teams, and consulting rooms.

Medical Records & Ward Support

• Prepare, collate, and file medical documentation accurately.
• Manage medical record tracking, scanning, and off-site storage processes.
• Support clinical staff by arranging bookings for tests, transport, and equipment.

Governance, Safety, and Professional Development

• Participate in ongoing training and contribute to continuous improvement initiatives.
• Adhere to all safety, privacy, and legislative requirements.
• Promote a culture of accountability, teamwork, and quality service.

About You

Essential:

• Previous experience in a healthcare or customer service role (medical setting preferred).
• Excellent communication, organisational, and time management skills.
• Strong computer literacy and accurate data entry skills.
• Proven ability to manage multiple priorities and work effectively in a team environment.
• Experience handling cash and electronic payments with attention to accuracy.
• Commitment to Aegis Health’s vision, values, and patient-centred care.

Desirable:

• Knowledge of medical terminology.
• Experience using hospital administration systems.
• Understanding of Equal Opportunity, Disability Services, and Work Health & Safety principles.

Pre-Employment Requirements

• Proof of eligibility to work in Australia
• Valid identification and police clearance
• Working with Children Check
• Pre-employment health assessment