We are searching for a Patient Administrative Liaison - someone who works well in a fast-paced setting. In this position, you will support all processes relating to accurate patient registration and billing of charges to secure financials on the account. As well as review accurate payer information to file clean claims to the insurance company which prevents delays in revenue.
Think you’ve got what it takes?

SKILLS & REQUIREMENTS

• High School Diploma or GED
• 3 years’ experience in insurance verification, managed care and government plans, and/or revenue cycle operation (associate’s degree can be substituted for 2years exp, a bachelor’s degree can be substituted for 4 years of experience.)

• Conducts a thorough search of patient names against the Enterprise Master Patient Index (EMPI) to eliminate the risk of duplicating or making errors in selecting the correct patient or establishing a new Medical Record Number (MRN)
• Accurately enters complete demographic information into the system and verify information including the correct spelling of the patient’s name, date of birth, gender, address, phone number, guarantor, date, etc.
• Ensures all assigned work queues are monitored and worked daily to ensure that all registration elements of the accounts are secured for billing
• Reviews payer websites for updated payer information on the patient account
• Inputs third-party payer information, according to what plan is considered primary payer, secondary payer and establishes the correct assignment of payer based on COB training materials
• Updates the coverage table in Epic to identify the correct filing order
• Performs visit filing order to each line item on account to ensure claims are filed to the correct payer
• Reviews all accounts to ensure all payer information is accurate to file claims in a timely manner to prevent missing filing deadlines
• Provides continuous support of process improvements through compilation of data, excellent customer service, and monitoring and evaluation of department roles and proposals for process improvement initiatives
• Actively participates in special assignments, programs, or improvement initiatives
  As part of our commitment to maintaining a safe and healthy workplace, all successful candidates will be required to undergo respiratory fit testing in compliance with occupational health and safety standards