HOWEVER, FLEXIBILITY WITH WORKING HOURS IS ESSENTIAL TO COVER HOLIDAYS AND ABSENCE. CLOSING DATE: FRIDAY 22 AUGUST 2025

We are looking for an individual to join our busy and growing Administrative team in the role of Patient Advisor. The primary role of the post holder is to receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. The post holder will work within clearly defined protocol and procedures, adhering to Practice Policies including Data Protection and Confidentiality.

The successful candidate will be expected to undertake most or all of the following responsibilities:-

• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Deal with telephone enquiries and face to face, received from patients, secondary care and other external agencies and responding to these by directing them to the appropriate member of the primary healthcare team.
• Issuing repeat prescriptions according to practice guidelines.
• Dealing with correspondence including scanning letters on to patient records.
• Booking appointments for GPs, Nurses, Healthcare Assistant and Physiotherapist.
• Accurately input clinical data which may include outcome of attendance of hospital clinics and practice appointments.
• Undertake copying/scanning of health records, in accordance with GDPR.
• Assist with and adhere to practice filing, storage and archiving protocol.
• Aware of the requirement to maintain the confidentiality of information, following the requirements of the Data Protection and Information Security Policies.
• The post holder will be expected to use computers on a daily basis and be familiar with General Practice appointment and clinical notes system eg EMIS and Docman.

If you would like to join our team please send your CV and cover letter to Evonne.Birrell@nhs.sco

• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Deal with telephone enquiries and face to face, received from patients, secondary care and other external agencies and responding to these by directing them to the appropriate member of the primary healthcare team.
• Issuing repeat prescriptions according to practice guidelines.
• Dealing with correspondence including scanning letters on to patient records.
• Booking appointments for GPs, Nurses, Healthcare Assistant and Physiotherapist.
• Accurately input clinical data which may include outcome of attendance of hospital clinics and practice appointments.
• Undertake copying/scanning of health records, in accordance with GDPR.
• Assist with and adhere to practice filing, storage and archiving protocol.
• Aware of the requirement to maintain the confidentiality of information, following the requirements of the Data Protection and Information Security Policies.
• The post holder will be expected to use computers on a daily basis and be familiar with General Practice appointment and clinical notes system eg EMIS and Docman