Patient Advocate at American Addiction Centers

Charlotte, North Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

07 Jun, 26

Salary

32.8

Posted On

09 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Telephone Operation, Patient Registration, Schedule Confirmation, Office Supply Management, Medical Records Management, Clinic Scheduling, Medical Terminology, Computer Skills, Organizational Skills, Time Management, Professionalism, Communication Skills, Interpersonal Skills, Multitasking, Prioritization, Electronic Health Records

Industry

Hospitals and Health Care

Description

Department: 05722 GCMG Concierge Care: Southpark - Concierge Care: Adult Status: Full time Benefits Eligible: Yes Hours Per Week: 40 Schedule Details/Additional Information: Monday - Friday 8:00am - 5:00pm Pay Range $21.85 - $32.80 Essential Functions Answers multi-line telephone, provides routine information to callers and patients, takes and relays messages . Contacts patients by telephone to confirm scheduling information and communicates patient schedules and changes to the appropriate staff. Performs patient check-in and initial patient registration tasks and ensures accurate completion of forms. Collects patients' post charges and payments. Completes patient receipts in a timely fashion. Orders, monitors and stocks all office supplies including retail items. Processes incoming and outgoing mail and supply deliveries. Manages medical records system. Manages Clinic schedules Physical Requirements Work requires reaching in front of body to operate telephone, computer, copier, and fax machine. Work requires long periods of sitting, frequent bending and pivoting to perform filing and office activities and reaching overhead occasionally. Must be able to lift documents or supplies weighing 1-10 pounds frequently, 11-20 pounds occasionally, and 21-50 pounds rarely. Work requires frequent use of fingers and both hands, speaking with clear diction, hearing and vision at close-up ranges (24 inches). Works in a fast paced office environment. Employee is responsible for working in a safe manner. Education, Experience and Certifications High School Diploma or GED preferred. 1 year medical office administration, customer service, or a related healthcare support role preferred. Experience with medical terminology, and strong computer skills required. organizational, time management, professionalism. Exceptional communication skills empathetic, clear, patient, and solution‑focused. Strong interpersonal skills with a commitment to high‑touch, concierge‑level service. Knowledge of insurance processes, medical terminology, and healthcare office workflows is a plus. Ability to multitask, prioritize, and remain composed in a fast‑paced environment . Proficiency with electronic health records and modern communication tools Our Commitment to You: Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including: Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program About Advocate Health Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits. This is Transformation One shared purpose brought us together. Now, as one of the 10 largest not-for-profit, integrated health systems in the United States, our combined strength and stability drives us forward. Starting with You Caring for nearly 3 million people has inspired a transformation. One in which the patient’s experience guides our vision and empowers us to offer new possibilities in our communities. Reshaping Access What is access? It’s offering more sites of care than any other health system in the Midwest. But there’s a new frontier. Access is exploring the latest technologies to deliver care to patients exactly where they are and exactly when they need it Inspiring Professionals With our dynamically inclusive workforce and strong connections to the places where we live and work, we’ll touch more lives and contribute to stronger and more vibrant communities. Transforming Care We’re redefining the standard for care with world-class doctors and caregivers, innovative solutions, outstanding outcomes, and leading-edge research and clinical trials. Combined, Advocate and Aurora are recognized for clinical excellence in: Cardiovascular Care Neurosciences Gynecology Oncology Pediatrics Primary Care Neurology Geriatrics Trauma Care

Responsibilities

The role involves managing patient interactions via telephone, providing routine information, confirming schedules, and handling initial patient registration and check-in tasks. Additionally, the advocate will manage office supplies, process mail, maintain the medical records system, and manage clinic schedules.