Patient Advocate Coordinator at River Town Dental LLC

Holmen, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

22.0

Posted On

15 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Consultative sales, Case acceptance, Objection handling, Pipeline management, Lead qualification, Financial presentation, Customer relationship management, Communication, Urgency creation, Negotiation, Strategic follow-up, Revenue generation, Emotional intelligence, Time management, Goal setting

Industry

Hospitals and Health Care

Description

Description About Rivertown Dental: Welcome to Rivertown Dental, a modern, team-first, privately-owned practice on a mission to change the landscape of dentistry. Equipped with the latest technology, we provide not only exceptional care for our patients but also abundant opportunities for our team to learn, grow, and thrive. Our mission is simple: Creating exceptional dental experiences, every day. Guided by values of alignment, commitment, excellence, inspiration, leadership, and integrity, we work with heart, strive for growth, and always do what’s right. We pride ourselves on a world-class culture that allows our team to focus on self-care, so that they can better serve their team, patients and community! Role Overview The Patient Advocate Coordinator is a consultative sales professional and revenue driver responsible for converting patient interest into committed treatment. This role owns the full patient journey, from initial inquiry through consultation, financial commitment, and surgical scheduling, with a relentless focus on closing and case acceptance. This is not a passive coordination role. The PAC actively guides, influences, and closes patients through high-value treatment decisions by building trust, communicating urgency, and clearly articulating the value of care. Working cross-functionally, the PAC ensures every qualified patient is moved forward with intention, eliminating drop-off and maximizing schedule and revenue performance. This position includes a strong incentive bonus structure in addition to the hourly wage. Role Impact & Sales Accountability The Patient Advocate Coordinator is directly accountable for conversion, case acceptance, and revenue generation. Success in this role is defined by the ability to: Convert inbound interest into scheduled consults Drive consults to financial commitment Relentlessly follow up and close unconverted opportunities Maximize production through full-arch case acceptance This role requires a closer’s mindset where no qualified patient is left without a clear next step, and no opportunity is left unworked. Primary Sales & Revenue Performance Objective Own and drive consult conversion and revenue outcomes by closing high-value full-arch cases through confident case presentation, effective objection handling, and persistent follow-up. Maintain full ownership of the pipeline, ensuring every patient progresses efficiently from: Inquiry ? Consult ? Financial Commitment ? Surgical Scheduling Consistently meet or exceed monthly production targets by: Creating urgency Reinforcing value Eliminating barriers to decision-making Closing with confidence and clarity Primary Responsibility The PAC is responsible for moving patients to decisions. This includes: Leading patients through the consult and financial decision process Identifying and overcoming hesitation in real time Creating clarity, confidence, and urgency around treatment Ensuring every interaction drives toward a clear commitment or next step Follow-Up & Patient Progression Execute persistent, high-quality follow-up on all unclosed consults until a decision is reached Re-engage and re-open stalled opportunities Ensure every patient has a defined next step with a timeline Leverage multiple touchpoints (call, text, email) to drive response and action Pipeline & Process Ownership The PAC fully owns and actively manages their pipeline with a focus on conversion and closure, including: Lead qualification and prioritization Consult scheduling and show rate optimization Case presentation and financial progression Closing and surgical scheduling Expectation: No lead sits idle. No consult goes without follow-up. Every opportunity is actively worked until closed or disqualified. Core Responsibilities Own and aggressively manage inbound leads with the goal of conversion and close Initiate and control conversations to build trust and secure commitment Schedule and position consults with a focus on show rate and readiness to buy Lead and support consultations with a clear objective: case acceptance Confidently handle objections, price sensitivity, and hesitation Execute disciplined, multi-touch follow-up strategies to close uncommitted patients Maintain accurate CRM tracking with clear next steps and close strategy Partner with marketing to improve lead quality and conversion rates Actively manage provider schedules to maximize revenue opportunities Daily ROCKS All high-value consults are confirmed, prepared, and positioned to close Every unclosed consult has same-day follow-up and next-step commitment Pipeline is actively worked with a focus on closing, not maintaining Patient conversations are intentional, confident, and outcome-driven Schedule gaps are proactively addressed to protect production Capabilities & Key Competencies Proven closer mentality with a strong track record of driving results Advanced consultative sales skills with ability to influence high-value decisions Skilled in objection handling, urgency creation, and financial conversations High sense of ownership, persistence, and follow-through Ability to manage and convert a multi-stage sales pipeline Strong emotional intelligence with the ability to balance empathy and assertiveness Competitive, goal-driven, and motivated by performance and results

Responsibilities

The Patient Advocate Coordinator is responsible for managing the full patient journey from initial inquiry to surgical scheduling, focusing on converting leads into committed treatment plans. They must actively manage their sales pipeline, handle objections, and ensure consistent follow-up to meet monthly production and revenue targets.