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Patient Advocate Level I at MedRisk LLC

Mandaluyong, National Capital District, Philippines -

Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

0.0

Posted On

20 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Self-Motivated, Strong Work Ethic, Multi-Tasking, Detail Oriented, Time Management, Organizational Skills, Critical Thinking, MS Word, Excel, Outlook, Data Entry

Industry

Hospitals and Health Care

Description

Position Summary The Patient Advocate is responsible for retaining client loyalty and referrals by consistently delivering clear, efficient and valuable support to all callers while providing communication with Adjusters and Nurse Case Managers in order to establish a best-in-class customer experience. The Patient Advocate is further responsible for lending support, guidance and positivity toward all patients and clients alike while using the collaborative power of team work to achieve common goals and maintain desired results. The ideal Patient Advocate is someone who strives to be empathetic and passionate in their work with patients while accomplishing their objectives for the success of the business. Primary Duties & Responsibilities * Make outbound calls to schedule patients in a timely manner to ensure that internal and external metrics are met. * Understand MedRisk’s interdepartmental procedures, policies and comply with them * Meet MedRisk’s Department goals for Quality and Quantity of work input. * Complete special projects or tasks as assigned by the supervisor * Provide best in class customer service to all callers * Work on cases that requires investigation for missing information that is necessary to schedule patients for their initial evaluations Qualifications * Bachelor’s Degree preferred * Excellent communication skills * Self-motivated * Strong work ethic * Ability to multi task in a fast paced environment and to work independently * Detail oriented, time management and solid organizational skills * Ability to think critically * Solid MS Word, Excel and Outlook experience * Strong data entry skills

Responsibilities

The Patient Advocate is responsible for retaining client loyalty and referrals by delivering clear and efficient support to callers. They also provide communication with Adjusters and Nurse Case Managers to establish a best-in-class customer experience.