Sign up with

Already have an account? Log in here

Need some help?
Talk to us at +91 7670800001

Patient Advocate Level I at MedRisk LLC

Mandaluyong, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

09 Jul, 26

Salary

0.0

Posted On

10 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication Skills, Data Entry, Time Management, Organizational Skills, Critical Thinking, Multi-tasking, Microsoft Word, Microsoft Excel, Microsoft Outlook, Problem Solving, Attention To Detail

Industry

Hospitals and Health Care

Description

Position Summary The Patient Advocate is responsible for retaining client loyalty and referrals by consistently delivering clear, efficient and valuable support to all callers while providing communication with Adjusters and Nurse Case Managers in order to establish a best-in-class customer experience. The Patient Advocate is further responsible for lending support, guidance and positivity toward all patients and clients alike while using the collaborative power of team work to achieve common goals and maintain desired results. The ideal Patient Advocate is someone who strives to be empathetic and passionate in their work with patients while accomplishing their objectives for the success of the business. Primary Duties & Responsibilities * Make outbound calls to schedule patients in a timely manner to ensure that internal and external metrics are met. * Understand MedRisk’s interdepartmental procedures, policies and comply with them * Meet MedRisk’s Department goals for Quality and Quantity of work input. * Complete special projects or tasks as assigned by the supervisor * Provide best in class customer service to all callers * Work on cases that requires investigation for missing information that is necessary to schedule patients for their initial evaluations Qualifications * Bachelor’s Degree preferred * Excellent communication skills * Self-motivated * Strong work ethic * Ability to multi task in a fast paced environment and to work independently * Detail oriented, time management and solid organizational skills * Ability to think critically * Solid MS Word, Excel and Outlook experience * Strong data entry skills

Responsibilities

The Patient Advocate is responsible for managing outbound calls to schedule patients while ensuring internal and external metrics are met. They also provide support to patients and clients while collaborating with adjusters and nurse case managers to ensure a high-quality customer experience.