Patient Advocate - Remote at Professional Credit Service

Houston, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

25 Mar, 26

Salary

17.0

Posted On

25 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Medical Billing, Customer Service, Problem Solving, Data Entry, Communication Skills, Analytical Skills, Multi-tasking, Insurance Claims Follow-up, Healthcare Database Programs, Payment Arrangements, Empathy, Technology Utilization, Patient Outreach, Account Management, Financial Care, KPI Management

Industry

Hospitals and Health Care

Description

Job Details Level: Entry Job Location: Houston, Texas area - Houston, TX Position Type: Full-time Education Level: High School Diploma/GED or equivolent Salary Range: $15.50 - $17.00 Hourly Travel Percentage: None Job Shift: Day Job Category: Customer Service Location: Work from Home (Mountain, Central and Eastern time zones preferred in the following States: PA, WY, CO, NV, AZ, KS, IA, MO, TX, MS, AL, TN, GA, FL, OH, MI only) Professional Credit Service is the Pacific Northwest’s leading accounts receivable management firm, specializing in early-out and recovery services for healthcare providers. At Professional we do things a little differently, which is what sets us apart from our competitors. We provides uncompromised account recovery services for organizations. From Patient Financial Services Self-Pay, 3rd Party Follow Up, Overflow call center, patient outreach. We seek to humanize account management by providing patients with compassionate financial care and cutting-edge technologies that help them make the best decisions for their financial health and by doing so enhance consumer-client relationships. Do you consider yourself a problem-solver? Do you enjoy helping people? Are you looking for a career where you can make a meaningful impact on the lives of others? Then a Patient Advocate position with our Ensource service line might be for you! As a Patient Advocate, you have an opportunity to join our dynamic team, utilize cutting edge technologies, provide empathetic and caring customer service to patients, helping not just communities at large but also the health systems we all rely on— and you’ll do it all while earning certification as a revenue cycle healthcare professional! Job Details: Position is Full-Time, 40 hours per week, working Monday – Friday, hours are between 7:30 am – 5:30 pm CST On the job training, in a fast paced, patient focused environment What Will You Be Doing as a Patient Advocate? Set up acceptable payment arrangements on current self-pay balances. Handle Inbound and outbound calls, data entry and update account information. Help patients by answering basic medical billing and insurance questions. Follow up on outstanding insurance claims by utilizing various insurance websites. Learn and utilize several healthcare database programs. Focus on problem resolution. Use strong analytical skills and ability to multi-task and manage a high volume of calls. Exercise excellent communication skills with a professional speaking voice. Perks & Qualifications Qualifications: Minimum of 1-year medical billing experience, working in Meditch, Epic, NextGen, or IDX. Dedicated, private room in your home that is quiet during work hours. Internet connection of 50 MB or more, which is hard-wired (Ethernet connected) from the modem to your company PC. Professional will provide all computer equipment after the initial training. Your desktop work surface must have room for 2 PC monitors. You will be required to sign and acknowledge these work-from-home requirements. Must have a personal cell phone to install a security application. Must be present in virtual work environment via company provided webcam during all working hours. Must be meeting minimum performance levels and KPI’s. Have the desire to make a difference and help others. Top Reasons to Join Our Team: A stable organization offering an exciting yet challenging employment opportunity, Growth potential, both personally and professionally. HFMA CRCR certification in the medical industry. Great benefits (health, dental & vision insurance) the 1st of the month following 60 days. We offer a traditional 401k/Roth Plan with discretionary matching. Paid Time-Off accruing up to 80 hours per year as of day 1 for the first 2 years (based on hours worked) along with 7 paid Holidays (after 60 days of employment) Paid Volunteer and Community Outreach Program that allows you to ‘help others’ in the community, Compensation begins at $15.50-$17.00 per hour, depending on experience, plus monthly bonuses. See what it's like to work at Professional Credit by visiting our website at: http://professionalcredit.com/index.php/careers Get that career started by emailing your resume to: careers@en-source.com EOE/DFW

Responsibilities

As a Patient Advocate, you will set up payment arrangements for self-pay balances and handle inbound and outbound calls. You will assist patients with medical billing and insurance questions while focusing on problem resolution.