Patient Advocate (Surgical Coordinator) at Nielsen Eye Center

Quincy, Massachusetts, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Jun, 26

Salary

26.0

Posted On

19 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Advocacy, Surgical Coordination, LASIK, Cataract Surgery, Patient Care, Scheduling, Inquiry Response, Patient Education, Logistics Coordination, Documentation, Financing Coordination, Data Entry, Inventory Management, Communication, Organization, Tech-Savvy

Industry

Description

PATIENT ADVOCATE – LASIK & CATARACT SURGERY (FULL-TIME) Locations: Quincy, Norwell, Norwood, Weymouth, MA (travel between offices required) Pay: $22-26 per hour ABOUT THE ROLE At Nielsen Eye Center, we help patients experience life-changing vision correction every day. We’re looking for a warm, proactive Patient Advocate who functions as a Surgical Coordinator to guide patients through their LASIK and cataract journey—from first contact through post-op follow-up. If you love building relationships, staying organized, and making a real difference in people’s lives, this role is for you. WHAT YOU’LL DO You’ll serve as a trusted point of contact and help create an exceptional patient experience. You will serve as a Surgical Coordinator for multiple physicians. Patient Care & Coordination * Respond to patient inquiries via phone and email and schedule consultations * Follow up with prospective patients using software systems * Educate patients and families about LASIK and cataract surgery options * Coordinate surgery logistics including: * Consent forms and documentation * Financing coordination * Ride scheduling * Medical clearance * Post-operative instructions and follow-up Operations & Support * Ensure accurate chart completion and data entry pre- and post-procedure * Assist with phone coverage and general scheduling when needed * Maintain inventory of patient education materials and office supplies * Support marketing initiatives by sharing practice updates TRAINING & GROWTH We provide hands-on training and mentorship to help you succeed in surgical coordination and our systems. This is a great opportunity to grow in healthcare and advance within the practice. Schedule Monday: 7:00am-3:30pm Tuesday, Wednesday, Thursday: 8:30am-5:00pm Friday: 7:00am-3:30pm Saturday (rotating schedule): 8:00am-12:00pm WHAT WE’RE LOOKING FOR Required * High school diploma or equivalent * Excellent communication and interpersonal skills * Highly organized, tech-savvy, and able to multitask * Reliable transportation and willingness to travel between offices Preferred * Customer service or patient-facing healthcare experience * Experience with EMR software, MDI, or similar systems Benefits * 401(k) with profit sharing * Health and dental insurance * Paid time off and holidays * Employee & family discounts on LASIK, glasses, and contacts

Responsibilities

The Patient Advocate serves as a Surgical Coordinator, guiding patients through their LASIK and cataract surgery journeys from initial contact through post-operative follow-up. Key duties include managing patient care coordination, scheduling consultations, educating patients on options, and handling all surgery logistics like consent forms and financing.