Patient Affairs Specialist (Front-Desk) - Healthcare - Arabic speaker at GluCare Integrated Diabetic Center

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

29 Apr, 26

Salary

0.0

Posted On

29 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Communication, Organizational Skills, Appointment Management, Patient Support, Insurance Verification, Administrative Tasks, EMR Systems, Multitasking, Interpersonal Skills, Billing Knowledge, Hospitality Experience, Healthcare Knowledge, Data Protection Compliance, Reception Management, Patient Experience

Industry

Hospitals and Health Care

Description

Location: 268 Al Wasl Rd, Dubai AND/OR Grove Mall, Al Barsha, Dubai Job summary: The Patient Affairs Specialist will be the first point of contact for patients, ensuring smooth and efficient front-desk operations. This role involves welcoming and assisting patients, managing appointments, handling inquiries, and coordinating with medical teams to provide seamless care. The ideal candidate has a strong customer service background, preferably in healthcare or hospitality, with excellent communication and organizational skills. Key Responsibilities: 1. Front Desk & Patient Reception: Welcome, greet, and assist patients with a warm and professional approach. Manage patient check-ins and check-outs, ensuring a smooth and efficient experience. Provide essential information about the clinic’s services, policies, and procedures. 2. Appointment & Scheduling Management: Coordinate patient appointments, ensuring optimal scheduling for doctors and specialists. Manage appointment confirmations, reminders, and follow-ups to minimize no-shows. Update and maintain accurate patient records in the electronic medical records (EMR) system. 3. Patient Experience & Support: Serve as the primary contact for patient inquiries, concerns, and requests. Assist patients with insurance verification and billing inquiries. Provide clear guidance on clinic workflows, procedures, and digital health tools. 4. Administrative & Operational Support: Maintain front-desk efficiency by managing daily administrative tasks. Ensure a tidy, organized, and welcoming reception area. Collaborate with medical and operations teams to optimize patient flow and minimize wait times. 5. Coordination & Communication: Act as a liaison between patients, healthcare providers, and administrative teams. Ensure effective internal communication to support seamless patient care. Handle confidential patient information in compliance with data protection regulations. Understand, follow and support all hospital infection control programs Qualifications & Experience Immediate joiner - A MUST Arabic speaker - A MUST Native like English - A MUST Bachelor’s degree in Healthcare Administration, Business, Hospitality, or a related field is preferred. Experience in a front-desk, patient affairs, or customer service role in HEALTHCARE - A MUST Knowledge of billing & insurance process (insurance codes, etc.) - A MUST Excellent communication and interpersonal skills, with a patient-first mindset. Strong organizational and multitasking abilities in a fast-paced environment. Proficiency in electronic medical records (EMR) systems, CRM software, and appointment scheduling tools.

Responsibilities

The Patient Affairs Specialist will manage front-desk operations, welcoming and assisting patients while coordinating with medical teams. Responsibilities include appointment management, handling inquiries, and ensuring a smooth patient experience.