Job Introduction

Job Description

• Job Title: Patient Ambassador
• Location: Hereford County Hospital, Stonebow Road Hereford HR1 2BN
• £25,000 - £26,000 Salary + Bonus
• Holidays
• 24 hours per week working Mondays, Wednesdays and Fridays
• Site Specific Perks & Benefits

Job Introduction
As a Patient Ambassador with Sodexo, you are a quality-of-life improver. Working at Hereford County Hospital, you play an important role in brightening the day of those in patient care and making a positive impact in their daily lives. You will have responsibility for ensuring that a patient’s experience of the services we provide is as positive as can be, increasing engagement with patients and clinical staff. Join Sodexo and be part of something greater. You belong in a team where you can act with purpose and thrive in your own way.
This is an exciting unique role within an industry that makes a real difference! It would suit someone with a healthcare background and excellent communication skills; you must have the confidence and skills to liaise on wards with patients and clinical staff at all levels. Emphasis will be based on food quality and monitoring of the patient experience at ward level to help drive an improved patient outlook on overall food services. Most importantly you will act as the voice of the patient & the face of Sodexo, providing a professional and positive link between our teams, the clinical teams, and the Patient.

What You’ll Do:

• Participation in the completion of audits and assessments
• Reviewing audit and monitoring information to identify areas of excellence or improvement.
• Working with the Trust monitoring team to jointly work on improving patient satisfaction.
• Utilising ‘Experiencia’ to monitor real-time patient feedback, addressing any issues immediately.
• Be the ‘voice of the patient’ providing a service-independent force for change within our team.
• Work with the team to effectively manage the meal service at ward level.
• Create positive working relationships with Trust, clients and staff and actively resolve ward issues
• Working with the operations team, analyse areas and wards of concern
• Carry out Patient Surveys ensuring the data is collated and provided to management.
• Provide and maintain accurate quality and monitoring documentation for all services assessed.
• Carry out weekly ward audits in line with the KPI Indicators. Results of these audits to be collated and shared with management for action.
• Manage queries received from the wards and escalate patient complaints to the operational lead
• Review patient interaction processes (meal ordering, substitutions etc) to identify any improvements.

What You Bring:

• Proven experience of managing a complex service with a diverse workforce
• Passion for customer care.
• Good communication skills – ability to communicate effectively with patients, visitors, colleagues, clients
• Ability to adhere to instructions, standards and procedures
• Computer literate in Microsoft Excel and Word
• Advanced Food Hygiene
• IOSH managing Safety

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment
• Competitive compensation
• Full training and full protective uniform supplied.

Ready to be part of something greater? Apply today! Career progression for the caring profession.
Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.
About Sodexo
At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.
We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.
We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations. We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.
Click here to read more about what we do to promote an inclusive culture.
Sodexo Disability, Ability network, So Together, Generations and Origins

What You’ll Do:

• Participation in the completion of audits and assessments
• Reviewing audit and monitoring information to identify areas of excellence or improvement.
• Working with the Trust monitoring team to jointly work on improving patient satisfaction.
• Utilising ‘Experiencia’ to monitor real-time patient feedback, addressing any issues immediately.
• Be the ‘voice of the patient’ providing a service-independent force for change within our team.
• Work with the team to effectively manage the meal service at ward level.
• Create positive working relationships with Trust, clients and staff and actively resolve ward issues
• Working with the operations team, analyse areas and wards of concern
• Carry out Patient Surveys ensuring the data is collated and provided to management.
• Provide and maintain accurate quality and monitoring documentation for all services assessed.
• Carry out weekly ward audits in line with the KPI Indicators. Results of these audits to be collated and shared with management for action.
• Manage queries received from the wards and escalate patient complaints to the operational lead
• Review patient interaction processes (meal ordering, substitutions etc) to identify any improvements

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment
• Competitive compensation
• Full training and full protective uniform supplied