Patient Ambassador at WEST COAST DENTAL ADMINISTRATIVE SERVICES LLC

Rialto, California, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Sep, 26

Salary

28.0

Posted On

19 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Consultative Sales, Relationship Building, Case Acceptance, Patient Education, Communication, Active Listening, Closing Skills, Financial Discussion, Objection Handling, Organizational Abilities, Interpersonal Skills

Industry

Hospitals and Health Care

Description

PATIENT AMBASSADOR JOB SUMMARY The Patient Ambassador is a high-energy, patient-facing role responsible for increasing case acceptance, driving treatment plan conversions, and delivering an exceptional patient experience. We are seeking someone with strong sales and customer service experience who excels at building relationships, connecting with patients, and creating trust quickly. This role combines consultative sales, hospitality, and patient education to help patients understand the value of treatment while supporting office production and growth goals. KEY RESPONSIBILITIES * Deliver an outstanding customer experience that makes patients feel welcomed, valued, and comfortable * Build strong relationships and establish trust quickly with patients and families * Present and explain treatment plans in a confident, professional, and persuasive manner * Drive case acceptance by effectively addressing concerns, overcoming objections, and communicating value * Utilize strong interpersonal and communication skills to connect with patients and improve treatment conversion * Follow up with unscheduled treatment patients and re-engage opportunities into scheduled appointments * Discuss insurance benefits, financing options, and payment plans with confidence * Maintain a positive, energetic, and service-oriented attitude in a fast-paced environment * Collaborate closely with providers and office leadership to support patient care and office goals QUALIFICATIONS * 1–3+ years of sales, customer service, hospitality, or patient-facing experience required * Proven ability to build rapport and connect with customers/patients at a high level * Strong communication, relationship-building, and closing skills * Experience working in a goal-driven or performance-based environment preferred * Dental or healthcare experience is a plus, but not required * Comfortable discussing financial arrangements and high-value services SKILLS & COMPETENCIES * Exceptional customer service and people skills * Strong ability to influence and connect with others * Outgoing, positive, and confident personality * Consultative sales mindset * Excellent communication and active listening skills * Goal-oriented and results-driven * Strong follow-up and organizational abilities * Ability to thrive in a fast-paced, high-volume environment

Responsibilities

The Patient Ambassador focuses on increasing case acceptance and treatment plan conversions while delivering an exceptional patient experience. They are responsible for building trust with patients, explaining treatment value, and managing follow-ups for unscheduled appointments.