JOB DESCRIPTION

Be a part of a world-class academic healthcare system, UChicago Medicine, as a Patient Appointment Coordinator at our Burr Ridge Call Center. This position is a 100% onsite opportunity. You will need to be based in the greater Chicagoland area.
In this role, the Patient Appointment Coordinator will obtain, verify, and input demographic, insurance and referring physician information as required, document messages electronically using appropriate medical terminology, triage calls per protocol and assist callers in a manner consistent with the Ideal Patient Experience approach and philosophy. The Patient Appointment Coordinator will be accountable for achieving performance and service targets and metrics.

REQUIRED QUALIFICATIONS

• High School Diploma
• Excellent interpersonal skills, including the ability to establish and maintain effective relationships with patients, physicians, management, staff and other customers
• Exceptional customer service skills including the ability to use independent thinking, sound judgment and creativity when resolving customer issues
• Ability to balance multiple priorities and effectively handle challenging situations
• Excellent verbal communication skills
• Basic office skills including 35 wpm typing and 4500 key stokes an hour
• Ability to accurately and efficiently enter alpha numeric data on screen
• Ability to use personal computers and select software applications including Epic
• Successful completion of Cadence Scheduling system training and competencies

PREFERRED QUALIFICATIONS

• Associate or Bachelor’s Degree
• Knowledge of basic medical terminology

Please refer the Job description for details