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Patient Appointment Scheduler at OrthoTexas Physicians & Surgeons
Carrollton, Texas, United States -
Full Time

Start Date

Immediate

Expiry Date

13 May, 26

Salary

0.0

Posted On

12 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Patient Service, Customer Service, Phone Etiquette, Information Relay, Appointment Scheduling, Rescheduling Appointments, Clinical Messaging, EMR/EHR, HIPAA Compliance, Professionalism, Positive Attitude, Office Meetings

Industry

Hospitals and Health Care

Description
Description Job Summary: As the first person the patient interacts with in the practice, projects a positive image (Smile, warm, caring tones, introduce yourself) and identifies needs and expectations by providing excellent patient service. Essential Duties and Responsibilities: The essential duties of the position include the following. Other duties may be assigned. Key Functions: Provides excellent customer service to patients by listening and appropriately serving patients. Contributes to an overall positive work atmosphere through actions and attitude. Answers phones in a friendly, professional manner. Relays relevant information to the appropriate internal staff. Follows practice procedures for appointment entry, scheduling and rescheduling appointments. Follows practice procedures for clinical messaging in the EMR/EHR. Works online appointment requests as delegated by Manager. Participates in office meetings and educational activities. Maintains work area in neat and orderly manner. Complies with HIPAA procedures. Other duties as assigned. Requirements Requirements Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: High School Diploma, or general education degree (GED), or one to three months relative experience, and/or training or equivalent combination of education and experience.
Responsibilities
The primary responsibility is serving as the initial point of contact for patients, projecting a positive image, identifying needs, and providing excellent customer service. This includes managing phone communications, relaying information internally, and accurately following procedures for appointment scheduling and clinical messaging within the EMR/EHR system.