Patient Appointment Services Specialist - Multiple Departments at Mayo Career Site US

Rochester, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Aug, 26

Salary

30.22

Posted On

20 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Scheduling, Customer Service, Electronic Health Records, Multi-tasking, Phone Etiquette, Medical Terminology, Insurance Terminology, Problem Solving, Communication Skills, Keyboarding

Industry

Hospitals and Health Care

Description

Patient appointment services specialists (PASS) facilitate patient visits and support health care providers by anticipating and responding to patient needs and requests of the health care team. As a PASS, you will use patient-specific information to accurately determine the nature of an appointment request and independently schedule and confirm patient appointments. You will be expected to: • Utilize strong technical skills to navigate electronic tools to determine accurate appointment scheduling • Multi-task across multiple computer resources to update patient electronic health information (For example; insurance) • Coordinate complex scheduling which may include multi-specialty itineraries • Leverage phone etiquette and customer service skills to accurately communicate with patients and the health care team Work schedules are primarily day shifts, Monday through Friday. Click to watch a short video to learn more about the opportunity to join Mayo Clinic as a PASS: https://youtu.be/XAw6FjeUG2E [https://nam12.safelinks.protection.outlook.com/?url=https://youtu.be/XAw6FjeUG2E&data=05|01|Hanna.Brianna@mayo.edu|cecd18fcb90e41aa8ab708db13848065|a25fff9c3f634fb29a8ad9bdd0321f9a|0|0|638125232038906585|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&sdata=1lmv9N50G30X6X+kJ/t45d0bP7fOsXWCYPW3jKXrkUk=&reserved=0] This is a hybrid position and the individual must be located within 100 miles of the Mayo Support Center (4001 41st St NW, Rochester, MN 55901) for occasional on-site expectations based on business needs. Hours may vary and additional time or overtime may be required to meet workload requirements. Specific work unit placement is not guaranteed. During the selection process, you may participate in an OnDemand (pre-recorded) interview that you can complete at your convenience. During the OnDemand interview, a question will appear on your screen, and you will have time to consider each question before responding. You will have the opportunity to re-record your answer to each question - Mayo Clinic will only see the final recording. The complete interview will be reviewed by a Mayo Clinic staff member and you will be notified of next steps. This posting is for applicants external to Mayo Clinic only. Internal candidates please search for Patient Appointment Services Specialist in the internal Opportunity Marketplace. Mayo Clinic will not sponsor or transfer visas for this position including F1 OPT STEM. Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans [https://jobs.mayoclinic.org/benefits/] – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits Highlights * Medical: Multiple plan options. * Dental: Delta Dental or reimbursement account for flexible coverage. * Vision: Affordable plan with national network. * Pre-Tax Savings: HSA and FSAs for eligible expenses. * Retirement: Competitive retirement package to secure your future. Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. [https://jobs.mayoclinic.org/alllocations] Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" [https://www.eeoc.gov/poster]. Mayo Clinic participates in E-Verify [https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf] and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Responsibilities

Facilitate patient visits by accurately determining appointment needs and scheduling complex multi-specialty itineraries. Support healthcare providers by updating electronic health information and communicating effectively with patients.