Patient Appointment Services Specialist - Summer Employment Opportunity Pro at Mayo Career Site US

Rochester, Minnesota, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

16.0

Posted On

30 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Skills, Electronic Tools Navigation, Multi-tasking, Electronic Health Information Update, Complex Scheduling, Itinerary Coordination, Phone Etiquette, Customer Service

Industry

Hospitals and Health Care

Description

The Summer Employment Program provides summer employment opportunities to children, step-children and spouses of Mayo Clinic employees enrolled in a degree granting program of study and is intended to help supervisors accommodate employee vacation requests when seasonal work volumes are high. Position is temporary. Patient appointment services specialists (PASS) facilitate patient visits and support health care providers by anticipating and responding to patient needs and requests of the health care team. As a PASS, you will use patient-specific information to accurately determine the nature of an appointment request and independently schedule and confirm patient appointments. Position is on-site. You will be expected to: Utilize strong technical skills to navigate electronic tools to determine accurate appointment scheduling Multi-task across multiple computer resources to update patient electronic health information (For example; insurance) Coordinate complex scheduling which may include multi-specialty itineraries Leverage phone etiquette and customer service skills to accurately communicate with patients and the health care team Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans [https://jobs.mayoclinic.org/benefits/] – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. [https://jobs.mayoclinic.org/alllocations] Equal Opportunity All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law" [https://www.eeoc.gov/poster]. Mayo Clinic participates in E-Verify [https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf] and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.

Responsibilities

Patient appointment services specialists facilitate patient visits and support healthcare providers by anticipating and responding to patient needs and requests. This involves using patient-specific information to accurately determine appointment requests and independently scheduling and confirming appointments.