Patient Appointment Specialist - Bilingual at Arlington Orthopedics Associates

Arlington, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Feb, 26

Salary

0.0

Posted On

20 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual, Customer Service, Medical Terminology, Microsoft Office, Communication Skills, Organizational Skills, Time Management, Multitasking, Attention to Detail

Industry

Hospitals and Health Care

Description

Description Why Choose Us? #AOA Collaborative Environment: Work alongside a passionate team of healthcare professionals committed to providing exceptional patient care. Your expertise will be valued and supported. Work-Life Balance: We understand the importance of balance in your life. Our flexible scheduling ensures you have time for what matters most to you. Competitive Compensation: Enjoy a competitive salary and benefits package that reflects your skills and dedication. Incredible Culture: Join a workplace that fosters fairness, teamwork, and a positive atmosphere. We believe in working together to create an uplifting environment for both staff and patients. Benefits: Healthcare Options: PPO, HDHP, and Surest plans with a $100/month tobacco-free discount Dental & Vision Insurance 401(k) with Annual Employer Contributions Additional Coverage: HSA/FSA, short- and long-term disability, life and AD&D, legal assistance, and more Employee Assistance Program (EAP): Employer-paid support for life’s challenges Generous Paid Time Off: Up to 2 weeks of PTO starting out. (Increases with tenure) 7 paid holidays + 2 floating holidays Responsibilities: Answers incoming telephone calls and assist with scheduling and other needs based on the call type. Participates in clinic and market education, training, and meetings as need and/or required. Communicate with outside physician offices when needed to clarify referral issues. Communicate with clinical staff promote team awareness. Maintains knowledge and ensures procedures are followed including referral guidelines, and policies, privacy, and confidentiality. Deliver quality customer service, managing the referral process professionally and in a timely manner maintaining professionalism and positive attitude with all internal and external customers/peers. Works independently. Ensure accuracy of electronic patient records; including registration information, demographics, current insurance information, specialist consults, hospitalization, ER visits, and community organizations related to their health. Retain and utilize knowledge of insurance policies and procedures. Performs other related duties as assigned. Requirements High School Diploma/GED or equivalent experience 1+ years of Health Care related experience Must be Bilingual in English and Spanish Knowledge of medical terminology Efficient proficiency in Microsoft Office applications including, Word, Excel, and Outlook Effective verbal and written communication skills Strong customer service skills Detailed oriented with organizational and time management skills Ability to perform in a highly stressful situation Ability to multitask Ability to establish effective working relationships with patients, physicians, and other medical support staff Ability to navigate through multiple software applications

Responsibilities

The Patient Appointment Specialist is responsible for answering incoming calls, scheduling appointments, and managing the referral process. They will also maintain accurate electronic patient records and ensure compliance with referral guidelines and policies.