Patient AR Coordinator at Women's Health Arizona

Phoenix, Arizona, United States -

Full Time

Start Date

Immediate

Expiry Date

05 May, 26

Salary

0.0

Posted On

04 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Accounts Receivable, Project Management, Cross Functional Collaboration, Process Documentation, Workflow Development, Insurance Portals, Athena Collector, Patient Billing, Communication Skills, Organizational Skills, Detail Oriented, Self-Starter, RCM Processes, Payment Plans, Automation, AI Initiatives

Industry

Medical Practices

Description

Description The Patient AR Coordinator manages all aspects of patient accounts receivable to ensure timely and accurate collection of balances. This hands-on role supports key RCM projects, maintains process documentation, partners cross functionally to improve workflows, and oversees activation and management of Athena patient payment tools. Patient AR Management Manage patient AR from follow-up to resolution; conduct patient outreach, set up payment plans, and resolve account issues. Document interactions and escalate unresolved barriers. Monitor and report AR aging trends in total and by branch. Athena Patient Payment Tools — Setup, Management & Optimization The coordinator will set up, document, activate, and manage the following Athena workflows to completion: Athena Payment Plans - configure and transition to automated payments Athena Statement Pay - activate and ensure full functionality Athena Guest Pay - enable platform-wide usage Athena Card on File - activate, document workflows, and train relevant staff Collection Agency Conversion Patient Statements on Hold - ensure branch and CBO staff confirm demographics at each encounter and release statement holds; provide training and process guidance. Project Management Lead AR related projects from planning to completion. Build project timelines, coordinate with IT, Operations, and RCM, and monitor risks and deliverables. Cross Functional Collaboration Work closely with branch teams, CBO, IT, Operations, and RCM leadership on AR cleanup and workflow improvements. Support automation, AI initiatives, and call campaign integrations as needed. Process Documentation & Workflow Development Create, standardize, and maintain RCM process documentation for all assigned workflows. Map current gaps, design improved processes, and ensure cross functional adoption. Track progress and report regularly to supervisor. Requirements Bachelor’s degree in healthcare administration or a related field. Experience in a medical group or multisite RCM environment. Proficiency with insurance portals for eligibility, EOB review, and patient responsibility validation. Required experience with Athena Collector (payment posting, patient AR workflows, statements, reporting, portal features). Strong understanding of patient billing, statements, and consumer side RCM processes. Excellent verbal communication skills for patient financial discussions. Clear, professional communication across all organizational levels (CFO, IT, Operations, Branch staff, vendors). Strong project management abilities for planning, documenting, and executing cross functional initiatives. Ability to draft, refine, and maintain process documentation and standard workflows. Effective organizational skills with the ability to manage multiple priorities. Self-starter with consistent follow-through. Highly detail oriented and process driven. Comfortable in a fastpacked RCM environment with competing deadlines.

Responsibilities

The Patient AR Coordinator manages patient accounts receivable to ensure timely collection of balances and supports key RCM projects. They also oversee the activation and management of Athena patient payment tools and lead AR-related projects.