Patient Arrival Specialist at Emory Healthcare

Atlanta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

0.0

Posted On

10 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Patient Care, Check-In Process, Demographics Update, Insurance Information, Registration, Appointment Scheduling, Copayment Collection, Service Recovery, Communication, Problem-Solving, Teamwork, Computer Literacy, Attention To Detail, Professional Demeanor, Empathy

Industry

Hospitals and Health Care

Description

Overview Be inspired. Be valued. Belong. At Emory Healthcare At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: Comprehensive health benefits that start day 1 Student Loan Repayment Assistance & Reimbursement Programs Family-focused benefits Wellness incentives Ongoing mentorship, development, leadership programs And more Description Are you passionate about providing outstanding customer service and playing a key role in patient care? Emory Healthcare is seeking a Patient Arrival Specialist who will serve as the first point of contact for patients, families, and visitors entering our facilities. In this role, you will create a welcoming and supportive environment by ensuring a smooth and positive arrival experience for every patient. The Patient Arrival Specialist supports front-end operations by assisting with patient check-in, providing exceptional service, and addressing patient needs while upholding Emory Healthcare’s customer service standards. RESPONSIBILITIES Patient Experience & Customer Service Greet patients, guests, and employees entering the facility with a warm welcome and appropriate salutation. Deliver exceptional service in alignment with the Emory Healthcare customer service model to create a positive and supportive environment. Conduct proactive rounding in waiting areas to ensure patient comfort and address immediate needs. Patient Check-In & Administrative Support Assist patients with the check-in process, including navigating online applications and troubleshooting technical issues. Confirm and update patient demographics, insurance information, and registrations. Schedule appointments, manage referrals, and collect copayments as needed. Communication & Service Recovery Communicate effectively with patients, families, and staff to address concerns and resolve issues promptly. Escalate service concerns to leadership when appropriate to ensure timely resolution. Environment & Operational Support Maintain a clean, organized, and welcoming environment in entrances, waiting rooms, and storage areas. Restock supplies and ensure areas remain orderly and sanitized. Operational Flexibility Float or travel to other departments or locations as needed to support operational needs. Perform additional duties as assigned. Required Competencies Welcoming and professional demeanor that creates a positive first impression. Empathy and compassion when interacting with patients and their families. Strong customer service orientation focused on meeting patient needs. Critical thinking and problem-solving skills to resolve issues quickly and effectively. Ability to communicate clearly and work collaboratively in a team environment. MINIMUM QUALIFICATIONS Education High school diploma, GED, or equivalent required. Other Requirements Must be at least 18 years of age and authorized to work in the United States. Proficiency in English with strong verbal communication skills. Strong interpersonal and teamwork skills. Basic computer and digital literacy with the ability to navigate software applications. Ability to quickly learn new processes, procedures, and systems with attention to detail. Successful completion of required software training upon hire. Demonstrated reliability and strong attendance record. Physical Requirements Frequent standing and walking (approximately 50% of the workday). Occasional sitting (approximately 50% of the workday). PHYSICAL REQUIREMENTS: (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 0-33% of the work day (occasionally); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation , Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks. Additional Details Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.

Responsibilities

This role serves as the first point of contact for patients, families, and visitors, focusing on creating a welcoming environment and ensuring a smooth arrival experience. Responsibilities include assisting with patient check-in, administrative support like confirming demographics and insurance, and providing exceptional customer service.