Patient Arrival Specialist at Emory Healthcare

Atlanta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

0.0

Posted On

05 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Patient Care, Communication, Empathy, Problem Solving, Administrative Tasks, Scheduling, Copay Collection, Digital Literacy, Teamwork, Attention To Detail, Adaptability, Service Recovery, Technical Troubleshooting, Interpersonal Skills

Industry

Hospitals and Health Care

Description

Description Are you passionate about providing outstanding customer service and playing a key role in patient care? Join our team as a Patient Arrival Specialist, where you will serve as the first point of contact for patients arriving at Emory facilities. This is a unique opportunity to make a difference by creating a positive and smooth experience for every patient you encounter. Key Responsibilities: 1. Warmly Greet Patients and Guests: Greet all patients, guests, and employees entering the facilities with a smile and appropriate salutation (e.g., good morning, good afternoon ). 2. Ensure a Positive Experience: Welcome all customers following the Emory Healthcare customer service model to create a warm, positive environment. 3. Assist with Check-In Process: Support patients with check-in, including using online applications and troubleshooting technical issues. 4. Effective Communication and Service Recovery: Communicate with patients, families, and staff to address concerns and resolve complaints in real-time, involving leadership as needed. 5. Maintain a Clean Environment: Keep entrances, waiting rooms, and storage areas tidy and sanitized, restocking supplies as needed. 6. Complete Administrative Tasks: Confirm and update patient demographics, manage registrations, update insurance information, schedule appointments, handle referrals, and collect copays. 7. Proactive Patient Rounding: Round on patients in waiting areas to ensure comfort and address immediate needs. 8. Adapt to Business Needs: May float or travel to other areas or locations as needed. 9. Additional Responsibilities: Other duties may be assigned as required. Required Competencies: 1. A welcoming demeanor to create a positive first impression. 2. Empathy and compassion when interacting with patients and their families, ensuring they feel valued and cared for. 3. A strong customer service mindset focused on meeting patient needs. 4. Critical thinking skills to assess and resolve issues quickly. Physical Requirements: 1. Frequent standing and walking (50% of the workday) and occasional sitting (50% of the workday). Minimum Qualifications: 1. High school diploma, GED, or equivalent. 2. Must be at least 18 years of age and authorized to work in the United States. 3. Proficiency in English, with strong communication skills. 4. Strong interpersonal skills with the ability to work collaboratively in a team environment. 5. Basic digital literacy and comfort navigating software applications. 6. Ability to learn new processes, procedures, and software quickly, with attention to detail and accuracy. 7. Successful completion of software training upon hire. 8. Excellent attendance and reliability. Why Join Us as a Patient Welcome Associate at Emory Healthcare? 1. Supportive and Inclusive Team Environment: Work alongside a diverse team committed to fostering growth, respect, and support in a collaborative atmosphere. 2. Launch a Meaningful Healthcare Career: This role provides a unique opportunity to gain hands-on experience in healthcare, with guidance to build your career path within Emory Healthcare. 3. Make a Real Impact on Patient Care: Contribute directly to patient satisfaction and quality improvement initiatives, playing a vital role in the care experience. 4. Advance Within Your First Year: Eligible team members can progress to a Senior Patient Arrival Specialist after 1 year, opening doors to new responsibilities and growth. At Emory Healthcare, our core purpose is improving lives and providing hope. If you are committed to this purpose, making a positive impact, providing exceptional service, and being part of a dynamic team, we want to hear from you! PHYSICAL REQUIREMENTS: (Medium): 20-50 lbs; 0-33% of the work day (occasionally); 11-25 lbs, 0-33% of the work day (occasionally); 01-10 lbs, 67-100% of the workday (constantly); Lifting 50 lbs max; Carrying of objects up to 25 lbs; Occasional to frequent standing & walking, Occasional sitting, Close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks. ENVIRONMENTAL FACTORS: Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure Bio-hazardous waste Chemicals/gases/fumes/vapors Communicable diseases Electrical shock, Floor Surfaces, Hot/Cold Temperatures, Indoor/Outdoor conditions, Latex, Lighting, Patient care/handling injuries, Radiation , Shift work, Travel may be required. Use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks. Additional Details Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.

Responsibilities

The Patient Arrival Specialist serves as the first point of contact, greeting patients and guests warmly while ensuring a positive experience according to the Emory Healthcare customer service model. Key duties involve assisting with check-in, resolving concerns, completing administrative tasks like updating demographics and collecting copays, and proactively rounding on patients in waiting areas.