Patient Assistant (Receptionist)

at  St Andrews Health Centre

Patient Assistant (Receptionist) Our Patient Assistant team is the first point of contact for our patients and other visitors to the practice. As such, members of the PA team must maintain high standards of professionalism and friendliness. Job purpose To support the Partners and CEO in delivering the Vision, Mission and Values of the Bromley by Bow Health partnership. Job Summary To be the front face of the organisation and provide outstanding service to patients.
In particular to have responsibility for Contact with patients in reception, through phones or via digital means Continuity of care The post holder occupies a particular position of responsibility and trust, as they have access to sensitive patient, staff and business information. The post holder should have excellent organisational skills and have the ability to work as part of a team and also on their own initiative. Core Tasks and functions Contact with patients Provide an excellent first experience of the service by a professional and welcoming manner whenever in contact with patients in person, on the phone or through electronic communication Provide an excellent experience of the surgery by maintaining the waiting area to a high standard and ensuring that all information materials on display are relevant, accessible and up to date Ensure that measures to promote and maintain high levels of hygiene and control of clinical infection are in place Engagement with patients Encourage patients to engage with the practice through making comments and suggestions Actively promote the patient questionnaire and other ways of getting patient feedback Our Organisation We are passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better patient outcomes.
We welcome applications irrespective of people’s age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability or who find it difficult to undertake interviews. Our values are simple: be compassionate; be a friend; have fun; assume its possible. If these values resonate with you, please join us

Please refer the Job description for details