DESCRIPTION

ReqID: 382367
Job Category: Patient Access
Shift: Day
Schedule: Full time
Work Location: Grace Clinic
The primary function of this position involves answering telephone calls from physician offices, inside and outside of the clinic in order to facilitate proper handling of patients requiring pre-certifications, referrals, RQI numbers or any kind of authorization from an insurance company. Primary responsibilities include speaking with medical personnel from physician practices by phone and to gather appropriate patient information. This position reports to the Referral and Scheduling Supervisor or Clinic Supervisor/Manager.
Providence caregivers are not simply valued – they’re invaluable. Join our team at Grace Clinic Of Lubbock and thrive in our culture of patient-focused, whole-person care built on understanding, commitment, and mutual respect. Your voice matters here, because we know that to inspire and retain the best people, we must empower them.

REQUIRED QUALIFICATIONS:

• 1 year of Medical office experience.
• 2 years of customer service experience.
• Experience using Microsoft based systems.

PREFERRED QUALIFICATIONS:

• 2 years of Medical office experience dealing with scheduling, telephone calls, prior pre-certification/ pre-authorization, as well as using an electronic medical record system.

Please refer the Job description for details