JOIN OUR TEAM!

We are actively seeking a dedicated and dynamic individual to take on the role of Patient Booking Administrator. If you have a passion for ensuring smooth patient experiences and thrive in a collaborative and innovative environment, we encourage you to apply!
This exciting opportunity allows you to become an integral part of an organisation committed to alleviating the strain on waiting lists and maximising the efficiency of the NHS. As a Patient Booking Administrator, you’ll hold a central position in our mission to support the NHS by streamlining processes, engaging in innovative projects, and utilising your skills!

ESSENTIAL REQUIREMENTS:

• Previous experience in patient appointment booking, ideally, within the NHS.
• Endoscopy experience preferred, but if not, candidates with medical or healthcare experience will also be considered.

This client-site-based role is pivotal to the non-clinical function. As a Patient Booking Administrator, you will play a crucial role in various responsibilities, including:
Checking patient referrals – checking referrals made from either other acute service teams or GPs for patient suitability to be seen within Remedy Healthcare clinical units
Patient booking and appointment preparation – contacting suitable patients to offer appointments in line with trust/health board policy and recording outcome of booking contacts on Remedy and client systems. Ensuring that patients receive and understand all required information and medications in advance of their appointments and escalating clinical queries to a member of the nursing team
Patient correspondence and contact management – ensuring that all contact received and made with patient is logged and administered in line with required process
Clinical list preparation – preparation of patient notes and historical health information in readiness for appointments to be conducted. This may at times be required with short notice
Outcome reporting – accurate and timely reporting of the outcomes of appointments to ensure that where required, follow up clinical activities are scheduled and to facilitate the billing of services from Remedy Healthcare to Trust/Health Board clients
Audit support – provide support to clinical function in audit activities which may include checking historic patient outcome data or assisting in the stock piling/ordering of equipment and medical consumables
Actively engaging and contributing in the continuous improvement of care within Medinet by identifying operational and policy related changes