This post is based at the National Hospital for Neurology and Neurosurgery (NHNN) which along with the Royal London Hospital for Integrated Medicine (RLHIM) forms the largest division within the Specialist Hospitals Board; Queen Square Division.
The NHNN is an internationally renowned hospital for clinical practice and world-class clinical research in neurosciences. It is also closely associated with the Institute of Neurology (ION). Together, NHNN and ION are regarded as the premier neurosciences centre in the UK. In addition to Neurology and Neurosurgery, the NHNN provides comprehensive services in Neurorehabilitation, Neuro-Critical Care and Neuropsychiatry.
The NHNN receives secondary, tertiary and quaternary referrals from across the UK and internationally. The RLHIM is Europe’s largest public sector centre for integrated medicine. The hospital offers a range of therapies which are fully integrated into the NHS and with conventional medicine.
An exciting opportunity has arisen in the Patient Booking Team for a Band 3 Patient Booking Assistant. The post holder’s main job purpose will involve management of new patient referrals from their receipt into the hospital to the patient’s first outpatient appointment, meeting all Trust set targets. The post holder will also support and cover other aspects of contact centre work including follow up/enquiry telephone lines, e-referrals, responding to internal and external (i.e. patients, GP’s and external clinicians) email queries and clinic amendments.
The Patient Booking Team (PBT) is responsible for all new patient referrals that are received (GP, Tertiary & Internal) at NHNN and RLHIM. The Patient Booking Team is also responsible for ensuring that all Trust set targets for Outpatients are met. This includes 18-week RTT targets.
If you would like to work in an exciting, progressive and challenging environment, and use your experience to make a difference - we would like to meet you. You should be highly motivated with a commitment to your own personal and professional development. Excellent communication skills and the ability to work as part of a large multidisciplinary team are essential.
We will be offering flexible working in line with trust policies with the opportunity to work at home and in the office.
University College London Hospitals NHS Foundation Trust (UCLH) is one of the most complex NHS trusts in the UK, serving a large and diverse population. We provide academically led acute and specialist services, to people from the local area, from throughout the United Kingdom and overseas. Our vision is to deliver top-quality patient care, excellent education, and world-class research.
We provide first-class acute and specialist services across eight sites:
University College Hospital (incorporating the Elizabeth Garrett Anderson Wing)
National Hospital for Neurology and Neurosurgery
Royal National ENT and Eastman Dental Hospitals
University College Hospital Grafton Way Building
Royal London Hospital for Integrated Medicine
University College Hospital Macmillan Cancer Centre
The Hospital for Tropical Diseases
University College Hospital at Westmoreland Street
We are dedicated to the diagnosis and treatment of many complex illnesses. UCLH specialises in women’s health and the treatment of cancer, infection, neurological, gastrointestinal and oral disease. It has world class support services including critical care, imaging, nuclear medicine and pathology.
We are committed to sustainability and have pledged to become a carbon net zero health service, embedding sustainable practice throughout UCLH. We have set an ambitious target of net zero for our direct emissions by 2031 and indirect emissions by 2040.
For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.
Come and be a part of the best NHS trust in England to work for, according to our staff*

UCLH top trust to work at in England – for the second year running! : University College London Hospitals NHS Foundation Trust

• In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England – for the second year in a row.

UCLH top trust to work at in England – for the second year running! University College London Hospitals NHS Foundation Trust.
Once again, UCLH has received the highest score of all general acute and acute/community NHS trusts in England for staff that would recommend us as a place to work.
To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH

Please refer the Job description for details