Patient Booking Coordinator at Dentopedia Group

Woodley, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

15.0

Posted On

10 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Enquiries Management, Appointment Coordination, Diary Optimisation, Communication, Telephone Skills, Organisational Skills, Attention To Detail, Customer Service, Task Management, Booking Systems Proficiency, Proactive Communication, Record Keeping, Team Collaboration, Performance Driven, Punctuality, Professional Presentation

Industry

Dentists

Description

Patient Booking Coordinator Job Title: Patient Booking Coordinator Location: Dentopedia Group Clinics Schedule: Saturday and Sunday (Weekends) Job Type: Part-Time Salary: £13 - £15 per hour, depending on experience Join a Growing, High-Standard Private Dental Group We are not just hiring a Dental Receptionist. We are building a team of future leaders. About Us Dentopedia Group is a growing network of modern dental clinics delivering high-quality, ethical dentistry. With over 10 years of experience in private practice ownership, we are known for strong leadership, structured systems, and exceptional patient care. We are proud of our high staff retention and supportive team culture. Many of our team members have progressed into senior and leadership roles, and we actively promote from within. As we continue to expand, we are seeking a highly organised and patient-focused Patient Booking Coordinator to support our clinics and help deliver a seamless patient journey from first enquiry to consultation. Role Overview The Patient Booking Coordinator is responsible for managing patient enquiries and coordinating appointment bookings to ensure clinic diaries are optimised and patients receive a professional and welcoming experience from their first interaction with the practice. This role plays a key part in supporting clinic efficiency, improving patient attendance, and ensuring a smooth flow of appointments that supports treatment conversion and overall clinic performance. Key Responsibilities Manage incoming patient enquiries via phone, email, WhatsApp, and online platforms Book and coordinate patient appointments efficiently while optimising clinic diary utilisation Ensure patients receive clear information regarding appointment availability and services Monitor and reduce failed-to-attend (FTA) appointments through proactive communication and reminders Work closely with clinicians, reception teams, and Treatment Coordinators to coordinate patient journeys Maintain accurate patient records and booking documentation Follow up missed calls and online enquiries promptly Communicate diary changes, cancellations, or urgent booking requests to the relevant team members Support clinic performance by maintaining efficient scheduling and patient flow What We’re Looking For Previous experience in a receptionist, call centre, or customer service role Excellent communication and telephone skills Strong organisational skills and attention to detail Friendly, professional, and patient-focused approach Ability to manage multiple tasks and work in a fast-paced environment Confident using booking systems or CRM software Reliable, proactive, and able to work within a performance-driven environment Why Join Dentopedia Group Clear systems and structured patient journeys Strong marketing support and consistent patient flow Supportive management and leadership Opportunities for progression within a growing group Ongoing training and professional development Essential Requirements Right to work in the UK Excellent spoken and written English Strong organisational and multitasking skills Confident using computer systems and digital platforms Professional and confident telephone manner Reliable, punctual and well-presented Staff Benefits Three fully paid staff events each year – Summer Event, Winter Event, and Christmas Party 50% discount on treatments for yourself at any Dentopedia clinic 20% discount for your family members and relatives Ad-hoc Amazon gift vouchers approved by CEO Seasonal gifts and Christmas bonus

Responsibilities

The Patient Booking Coordinator manages incoming patient enquiries via multiple channels and efficiently coordinates appointments to optimize clinic diaries and ensure a professional patient experience. This role is key in supporting clinic efficiency, improving attendance, and ensuring a smooth flow of appointments that supports treatment conversion.