ABOUT COMPANY:

Grow West MD is a community-centered, family-owned company dedicated to producing safe, high quality cannabis. We were established in 2017, Grow West brought the exciting possibilities of a new industry and new jobs to Western Maryland, by restoring an iconic factory and building greenhouse and grow space on nearly seven acres. The name Grow West not only means growing in Western Maryland but also to Grow Western Maryland.
Our Mission is to grow wholesome natural healing plants for the mind, body, and spirit.
Our Vision is to grow a strong successful company for our employees, stakeholders, and community.

MINIMUM QUALIFICATIONS:

• High school diploma or equivalent; additional education in cannabis or related field preferred.
• Proven experience in a customer service role, preferably in a healhcare and cannabis setting.
• Strong organizational skills and attention to detail, with the ability to manage multiple tasks simultaneously.
• Excellent verbal and written communication skills, with a focus on patient and customer interaction.

SKILLS:

The required skills for this role, such as strong communication and organizational abilities, are essential for effectively managing patient and customer interactions and ensuring that their needs are met promptly. Attention to detail is critical when maintaining records and ensuring compliance with MMCC regulations, as any oversight can impact patient care. Familiarity with cannabi enhances the candidate’s ability to efficiently manage patient information and streamline operations. Preferred skills, such as bilingual communication, allow for better engagement with a diverse patient base, fostering inclusivity and understanding. Overall, the combination of these skills contributes to a supportive and efficient environment, ultimately leading to improved outcomes.
Sunday - Saturday 8am - 9p

ABOUT THE ROLE:

The Patient Care Advisor & Operations Technician plays a crucial role in ensuring that patients receive the highest quality of care and support throughout their healthcare journey. This position involves direct interaction with patients, addressing their inquiries, and providing guidance on treatment options and services available. Additionally, the role encompasses operational responsibilities, including managing patient records, coordinating inventory, and ensuring compliance with state regulations. The ideal candidate will contribute to a positive patient and cusomer experience by fostering a compassionate and informative environment. Ultimately, this position aims to enhance patient and customer satisfaction and streamline operational processes within the organization.

RESPONSIBILITIES:

• Serve as the primary point of contact for patients and customers, addressing their questions and concerns regarding their care and our products.
• Manage and maintain accurate records, ensuring confidentiality and compliance with HIPAA regulations.
• Assist in the development and implementation of operational procedures to improve efficiency and satisfaction.