Req #: 0000207751
Category: Clerical / Administrative Support
Status: Full-Time
Shift: Day
Facility: Jersey City Medical Center
Department: Visitor Representatives
Pay Range: $17.08 - $20.00 per hour

QUALIFICATIONS:

Required:

• High school diploma
• Three to five years in patient relations or similar background

SCHEDULING REQUIREMENTS:

• Shift- 3:00pm-11:00pm
• Monday-Friday with every other weekend/holiday
• Full Time/Evening

ESSENTIAL FUNCTIONS:

• Answers patient questions and assists with phone calls and patient issues at the reception desk.
• Assigns volunteers to accompany patients who require assistance moving throughout the building.
• Assists the patient with the completion of all necessary paperwork.
• Communicates with Patient Services Manager and/or applicable ancillary department supervisors to identify patient status and collaborates on steps needed to adjust to patient volumes.
• Conducts continual rounds in the Outpatient Pavilion. Intervenes when necessary, abating deficiencies to insure the environmental readiness of these areas (trash, cleanliness, etc.)
• Enters walk-in patients into AHIQA System, IDS, and/or Affinity.
• Frequently checks the status of technical areas regarding Wait Times in order to keep patient informed.
• Informs patient of the registration process and provides estimated time it will take for them to be seen.
• Insures that department policies, rules, and regulations for visitors, volunteers, and employees related to visitor control and customer service is appropriately adhered to.
• Offers to assist patients in reaching their destination and to provide appropriate patient information and directions.
• Receives and greets patients and visitors upon arrival to the hospital, provides orientation to the facility, and directs patients to the appropriate service area.
• Responds to and resolves any patient satisfaction/customer service issues referring to the appropriate Department/Supervisor or Department of Patient Satisfaction for resolution/investigation when necessary.
• Verifies patient prescription and refers the patient to appropriate registration/service area.

OTHER DUTIES:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.