A challenging but rewarding role within a friendly and welcoming team.
27 hours per week, worked as:
Monday 08:00am - 18:30pm (Lunch 13:00pm-14:00pm),
Tuesday 08:00 - 17:00pm (Lunch 13:00pm-14:00pm)
Friday 08:00am - 18:30pm (Lunch 13:00pm-14:00pm)
Interviews are planned for 5th and 6th August 2025.

JOB SUMMARY

To receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
To ensure administrative and clerical duties within the Practice are carried out within the guidelines and policies.
To project a positive, friendly and professional image to patients, visitors and colleagues at all times.

EXPERIENCE

• Experience of working with the general public
• Experience of administrative duties
  Job Type: Part-time
  Pay: Up to £12.71 per hour
  Expected hours: 27 per week

Work authorisation:

• United Kingdom (required)

Work Location: In person
Application deadline: 25/07/2025
Reference ID: Patient Care Co-ord Jul2

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice.
• Deal with general enquiries, make appointments and book patients in as arrived.
• Ensure those patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Ensure that all new patients (temporary / INT or permanent) are aware of Practice arrangements and requirements and registration procedures are completed accurately.
• Process home visits in accordance with Practice policy, ensuring to accurately record all relevant details and referring to the duty clinician accordingly.
• Receive and make telephone calls as required, ensuring accuracy of detail and prompt appropriate delivery of messages.
• Enter patient information on to the computer as required, ensuring accuracy and adherence to data protection legislation.
• Support the prescription team with repeat prescriptions in accordance with Practice policy.
• Advise patients of relevant charges for private services, ensuring pre-payment is made, receipts issued and paperwork completed for financial auditing.
• Ensure paper records are kept in good repair, with all necessary information up to date and clearly visible.
• Ensure electronic records are up to date and accurate.
• Opening up the premises when required, de-activating the alarm and preparing the premises to receive patients.
• Locking up the premises when required, ensuring that the building is totally secure, internal lights are all off and the alarm activated.
• Ensure building security at all times, keeping staff access points locked between 8:30 close of business and closing windows if last to leave the office at the end of the working day.
• Any other reasonable task allocated by a member of the Management team.