We are a very busy Practice, based in Borehamwood, Hertfordshire with approximately 13000 patients.
We are looking for an enthusiastic patient care coordinator to join or our friendly reception team here at The Grove Medical Centre.
You will be working 30 hours per week, split across Monday - Friday (6 hours per day). Your working hours each day will be between 8am - 6.30pm, with flexibility to change hours at short notice when required.

ESSENTIAL SKILLS

Previous experience working in a GP Practice is preferred
Customer service/reception experience
Excellent communication skills
Computer literate
Must be very confident in learning new computer systems
Be able to work independently and use own initiative
Excellent team player
Able to adapt to all situations
Full training will be provided for the successful applicant
Job Types: Part-time, Permanent

Benefits:

• On-site parking

Schedule:

• Overtime

Work Location: In person
Application deadline: 09/02/202

Using our clinical systems - EMIS Web and Docman and other third party software (experience is desirable but not essential)
Dealing with patient queries face to face, over the phone, via email.
Managing online requests from patients
Coordinating the care of the patients
Directing patients to appropriate clinicians or services
First point of contact for all patients
Booking and cancelling appointments
Registering patients
Filing, scanning, emailing and photocopying
Maintaining a clean and organised reception area
Processing patient deductions
Support with management of blood test results
Support with processing prescriptions requests
Support with other administration duties where required