Patient Care Coordinator at AO Multispecialty Clinic

North Augusta, South Carolina, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Jun, 26

Salary

0.0

Posted On

20 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Treatment Coordination, Authorization Verification, Financial Protection, Drug Coordination, Cross-Functional Communication, Critical Thinking, Problem-Solving, Organizational Skills, Time Management, Ownership, Urgency, Accountability, EMR Systems Proficiency, Microsoft Office Proficiency, Scheduling, Patient Education

Industry

Hospitals and Health Care

Description

Description AO Multispecialty Clinic is seeking highly motivated and detail-oriented Patient Care Coordinators (PCCs) to support our oncology patients undergoing active treatment. This role serves as the central coordinator for high-acuity patients, ensuring treatments are delivered on time, authorizations are secured, and barriers to care are proactively resolved. PCCs play a critical role in protecting both patient outcomes and the financial integrity of the practice. This is a fast-paced, high-responsibility position requiring strong critical thinking, ownership, and cross-functional coordination. Key Responsibilities Patient Treatment Coordination Guide patients through active IV and high-cost oral oncology treatments Proactively identify and resolve scheduling barriers Coordinate appointments and adjust schedules in real time Arrange transportation to prevent missed treatments Support transitions of care (incoming and outgoing patients) Provide patient education using internal tools and treatment summaries Authorization & Financial Protection Verify all prior authorizations and precertifications before treatment Coordinate with billing and patient account representatives Escalate authorization gaps immediately Support medication assistance and copay/foundation workflows Ensure adherence to no-treatment-without-authorization standards Drug & Treatment Coordination Coordinate with pharmacy and distributors to ensure drug readiness Monitor multi-drug regimens requiring precise timing Confirm appropriate ordering and delivery of medications Identify and mitigate risk of drug waste due to no-shows Cross-Functional Communication Serve as the central point of coordination between: Physicians and Advanced Practice Providers Nursing and nurse navigators Scheduling teams Billing and revenue cycle teams Pharmacy and distributors External services (home health, DME, behavioral health) Patient Focus Primary focus includes: Active IV oncology patients High-cost oral oncology therapies Complex treatment regimens requiring close coordination Qualifications Required Bachelor’s degree (healthcare, business, or related field preferred) Strong critical thinking and problem-solving skills Excellent organizational and time management abilities Ability to manage multiple priorities in a fast-paced environment Strong communication and interpersonal skills High level of ownership, urgency, and accountability Proficiency with EMR systems and Microsoft Office Preferred Oncology or specialty care experience Prior authorization or insurance verification experience Care coordination, navigation, or case management background What Success Looks Like Zero treatments administered without proper authorization Reduction in drug waste related to missed or delayed treatments Improved on-time treatment rates High patient satisfaction and engagement Effective resolution of scheduling and access barriers Why This Role Matters In oncology, missed steps can delay critical treatment or result in significant financial loss. Patient Care Coordinators are empowered to act quickly, coordinate across teams, and resolve issues before they impact patient care. This role serves as a key operational link between clinical care and revenue cycle performance. Growth Opportunity This role offers a defined career pathway: Patient Care Coordinator ? Senior PCC ? PCC Lead ? Operations / Practice Leadership Benefits Competitive hourly compensation Health, dental, and vision insurance Paid time off and holidays Retirement plan options Professional development and advancement opportunities About AO Multispecialty Clinic AO Multispecialty Clinic is a physician-led organization providing care across Oncology/Hematology, Rheumatology, Urology, Plastic Surgery, and Radiation Therapy. We are committed to delivering high-quality care while continuously improving operational efficiency and patient experience. Apply today — we are hiring immediately.

Responsibilities

This role serves as the central coordinator for high-acuity oncology patients, ensuring treatments are delivered on time, authorizations are secured, and barriers to care are proactively resolved. Key duties include coordinating patient treatment schedules, verifying prior authorizations, managing drug readiness, and serving as the main communication hub between clinical, billing, and pharmacy teams.