Patient Care Coordinator at Beijing Wellbeing Acupuncture Therapy Center

Dubai, Abu Dhabi, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

30 Dec, 26

Salary

6000.0

Posted On

01 Oct, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Industry

Hospitals & Health Systems

Description

Full job description

Welcome and assist Arabic-speaking patients throughout their clinic visit, ensuring a professional and comfortable experience.
Serve as the main communication link between Arabic-speaking patients, doctors, nurses, reception, and management.
Explain clinic services, treatment procedures, packages, appointments, and general instructions clearly in Arabic.
Assist patients with registration, appointments, consultations, follow-ups, and billing coordination.
Coordinate patient flow and ensure patients are directed to the appropriate doctor, department, or treatment area.
Handle patient enquiries through phone, WhatsApp, social media, and walk-ins, converting enquiries into appointments where appropriate.
Follow up with patients regarding appointments, treatment plans, results, and return visits as directed by the medical team.
Support the clinic in increasing Arabic patient bookings, referrals, repeat visits, and package sales while maintaining ethical and professional standards.
Build relationships with Arabic-speaking patients, families, local businesses, communities, and potential referral partners.
Assist with Arabic-language marketing activities, promotions, events, and patient outreach.
Collect patient feedback and escalate complaints or concerns promptly to the appropriate manager.
Maintain accurate patient information and ensure confidentiality and data privacy at all times.
Coordinate with the medical and administrative teams to ensure smooth daily clinic operations.
Maintain a high standard of customer service, professionalism, communication, and patient satisfaction.
Perform other patient coordination and administrative duties reasonably assigned by management.

Key Requirements

Fluent Arabic and English communication skills.
Previous experience in a clinic, hospital, medical center, healthcare, or customer-service environment is preferred.
Excellent communication, interpersonal, and organizational skills.
Professional appearance and strong patient-service attitude.
Ability to handle multiple patients and enquiries in a fast-paced clinic environment.
Sales, marketing, or patient-acquisition experience is an advantage.

Pay: AED4,000.00 - AED5,000.00 per month

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Responsibilities

Full job description

Welcome and assist Arabic-speaking patients throughout their clinic visit, ensuring a professional and comfortable experience.
Serve as the main communication link between Arabic-speaking patients, doctors, nurses, reception, and management.
Explain clinic services, treatment procedures, packages, appointments, and general instructions clearly in Arabic.
Assist patients with registration, appointments, consultations, follow-ups, and billing coordination.
Coordinate patient flow and ensure patients are directed to the appropriate doctor, department, or treatment area.
Handle patient enquiries through phone, WhatsApp, social media, and walk-ins, converting enquiries into appointments where appropriate.
Follow up with patients regarding appointments, treatment plans, results, and return visits as directed by the medical team.
Support the clinic in increasing Arabic patient bookings, referrals, repeat visits, and package sales while maintaining ethical and professional standards.
Build relationships with Arabic-speaking patients, families, local businesses, communities, and potential referral partners.
Assist with Arabic-language marketing activities, promotions, events, and patient outreach.
Collect patient feedback and escalate complaints or concerns promptly to the appropriate manager.
Maintain accurate patient information and ensure confidentiality and data privacy at all times.
Coordinate with the medical and administrative teams to ensure smooth daily clinic operations.
Maintain a high standard of customer service, professionalism, communication, and patient satisfaction.
Perform other patient coordination and administrative duties reasonably assigned by management.

Key Requirements

Fluent Arabic and English communication skills.
Previous experience in a clinic, hospital, medical center, healthcare, or customer-service environment is preferred.
Excellent communication, interpersonal, and organizational skills.
Professional appearance and strong patient-service attitude.
Ability to handle multiple patients and enquiries in a fast-paced clinic environment.
Sales, marketing, or patient-acquisition experience is an advantage.

Pay: AED4,000.00 - AED5,000.00 per month