Clinic & Client Administration

• Maintain and organize patient records with a high level of accuracy and confidentiality
• Regularly update and review client files
• Ensure timely completion of electronic intake and consent forms in JaneApp

Customer Service

• Greet and assist clients with a warm, professional attitude
• Book and rebook appointments in line with patient treatment plans
• Handle inbound and outbound calls for inquiries, appointments, and follow-ups

Billing & Insurance

• Process insurance claims and verify client coverage
• Resolve billing inquiries professionally
• Generate and reconcile daily financial reports
• Ensure all transactions are processed and closed at the end of each shift

Clinic Operations & Maintenance

• Open and close the clinic as scheduled
• Prepare treatment rooms and maintain supplies
• Keep reception, treatment rooms, and shared spaces clean and organized
• Wash, fold, and stock towels and linens for practitioners

Marketing Support

• Assist with in-clinic promotions and marketing initiatives
• Encourage patients to share feedback and leave online reviews

Requirements

• Front desk experience in a clinic setting (required)
• Post-secondary education (required)
• 1 year of experience as a Medical Administrative Assistant (preferred)
• Experience with JaneApp (an asset)
• Strong organizational, communication, and customer service skills
• Friendly, empathetic, and able to multitask in a busy environment
• Weekend availability is a must

Clinic & Client Administration

• Maintain and organize patient records with a high level of accuracy and confidentiality
• Regularly update and review client files
• Ensure timely completion of electronic intake and consent forms in JaneApp

Customer Service

• Greet and assist clients with a warm, professional attitude
• Book and rebook appointments in line with patient treatment plans
• Handle inbound and outbound calls for inquiries, appointments, and follow-ups

Billing & Insurance

• Process insurance claims and verify client coverage
• Resolve billing inquiries professionally
• Generate and reconcile daily financial reports
• Ensure all transactions are processed and closed at the end of each shift

Clinic Operations & Maintenance

• Open and close the clinic as scheduled
• Prepare treatment rooms and maintain supplies
• Keep reception, treatment rooms, and shared spaces clean and organized
• Wash, fold, and stock towels and linens for practitioners

Marketing Support

• Assist with in-clinic promotions and marketing initiatives
• Encourage patients to share feedback and leave online reviews

Requirements

• Front desk experience in a clinic setting (required)
• Post-secondary education (required)
• 1 year of experience as a Medical Administrative Assistant (preferred)
• Experience with JaneApp (an asset)
• Strong organizational, communication, and customer service skills
• Friendly, empathetic, and able to multitask in a busy environment
• Weekend availability is a must