Full job description

Reference ID: 001-OATC-2062

Line of Business: Outpatient Clinic, Ontario Addiction Treatment Clinic

Location: Hearst, ON (12 10th St, Hearst, ON P0L 1N0) and Constance Lake, ON (5 Amik St, Constance Lake, ON P0L 1B0)

Position Type: Full Time Permanent

Vacancy Status: This posting is in replacement of an existing vacancy

Hours: 28 to 41.5 Hours per week. For specific information on the schedule, please scroll to the bottom of the posting.

Compensation: $19.00 per hour

Union: This position is represented by U.F.C.W. Local 175.

Come join our growing organization as a part of a high-performing CARE team who are committed to changing the lives of people suffering from addiction!

WHAT YOU’LL LOVE ABOUT CATC:

AS A MULTIDISCIPLINARY HEALTHCARE TEAM - TOGETHER, WE:

Compassion – we meet people where they are, ready to help

Accountability – we take responsibility for outcomes

Respect – we work well with others

Excellence – we deliver exceptional experiences to everyone we encounter

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• Wellness: Healthcare Spending Account for you and your family, along with Employee Assistant Programs through TELUS Health, discounted GoodLife fitness memberships, paid time off for vacation, wellness days for illness, mental health, and bereavement.
• Career Development: Professional Development, Lunch & Learn Sessions and access to 100+ courses within the Company’s Learning Management System.
• Preparation for the Future: Retirement Savings Plan (RRSP/DPSP).
• Employee Recognition: Service Recognition Program.

About the Position:

The Patient Care Coordinator provides general support to the clinic. The ideal candidate is someone who has an understanding of addiction and co-occurring disorders and is comfortable in dealing with people in cases where they may need to help de-escalate and stabilize patients. A professional demeanor and the ability to communicate effectively with residents, family members, referents, and co-workers are required. The ability to maintain confidentiality of information is essential.

WHAT YOU’LL NEED TO HAVE:

• Completion of a Medical Office Administrator program and or similar certificate is an asset.
• Strong commitment to working with individuals living with addiction and mental health.
• Previous experience in Customer Service or with vulnerable populations with addiction and mental health is considered an asset.
• Provision of a recent and acceptable Criminal Reference Check.
• Current First Aid and CPR Certification is an asset.
• Previous experience billing through EMR would be considered a definite asset
• High Proficiency with Microsoft Office applications such as Word, Excel, PowerPoint, and Outlook
• Excellent interpersonal and communication skills, with an ability to clarify priorities amongst responsibilities.
• Strong work ethic, applies judgment and discretion in his/her work
• Detail oriented, accountable with good organizational and time management skills
• Demonstrated ability to learn quickly and excellent problem-solving skills
• Ability to work well with others in a fast-paced environment.

YOUR DUTIES AND RESPONSIBILITIES:

• Greets all patients and responds to all in-person, phone, and email inquiries from patients and families.
• Maintains a high-level of competency with Accuro, scheduling appointments, information entry and assessment, data management, and document management.
• Follows-up with patients to confirm appointments
• Communicates with patients regarding appointments and external referrals if applicable.
• Collaborates with members of the interdisciplinary team to plan, implement, coordinate, and evaluate the appropriate treatment plans to support the patient.
• Communicates with physicians, office managers and counsellors and pharmacy team around patient needs, change in status and all emergency situations.
• Assists with office administration including ordering supplies and other duties that may be assigned.
• Maintaining patient data information within excel to ensure all patient information is accurate and up to date.

ABOUT THE COMPANY:

At Canadian Addiction Treatment Centres, we strive to be leaders in the industry by creating access to best-in-class treatment to the communities that we serve. Our mission is to improve the lives of individuals living with the devastating effects of drug addiction. We focus on the quality of care and patient experience while providing an encouraging, compassionate and judgement-free environment. We apply a multidisciplinary, evidence-based approach and strive to provide quality of care and patient experience while providing an encouraging, compassionate and judgement-free care environment. Each of our clinics offers integrated medical and pharmacy services specifically designed to engage patients in a manner that promotes the development of a strong therapeutic relationship between the patient and his/her CARE team.

Please visit www.canatc.ca for more information!

Canadian Addiction Treatment Centres remains an inclusive and equal opportunity employer committed to providing accommodations for all applicants upon request at any stage of the selection process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.

ADDITIONAL INFORMATION

Rotating Schedule:

Week 1

Monday - Friday: 8:00 am - 3:00 pm

Saturday - Sunday: 7:45 am - 12:00 pm