Division: Ontario Addiction Treatment Centre
Location: Niagara Falls (6175 Dunn St, Niagara Falls, ON L2G 2P4)
Job Type: Part-Time Temporary (temp end date: Jan 11, 2026)Hours of Work: 22 hours bi-weekly

YOUR DUTIES AND RESPONSIBILITIES:

• Greets all patients and responds to all in-person, phone, and email inquiries from patients and families.
• Maintains a high-level of competency with Accuro, scheduling appointments, information entry and assessment, data management, and document management.
• Follows-up with patients to confirm appointments
• Communicates with patients regarding appointments and external referrals if applicable.
• Collaborates with members of the interdisciplinary team to plan, implement, coordinate, and evaluate the appropriate treatment plans to support the patient.
• Communicates with physicians, office managers and counsellors and pharmacy team around patient needs, change in status and all emergency situations.
• Assists with office administration including ordering supplies and other duties that may be assigned.
• Maintaining patient data information within excel to ensure all patient information is accurate and up to date.

Compassion| Accountability | Respect | Excellence

• Wellness – Benefits including Health Spending Account, Employment Assistance Program, Discounted GoodLife Fitness memberships, Paid time off for vacation, illness, bereavement and mental health
• Career Development - Professional Development, Lunch & Learn Sessions and Access to 100+ courses within the Company’s Learning Management System.
• Preparation for the Future – Retirement Savings Plan
• Employee Recognition - Service Recognition Progra