At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.
As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

POSITION SUMMARY

Join the Coram/CVS team as a Patient Intake Coordinator and you will support the Enteral Nutrition Center with the initial admission of patients onto service with the Company. In this role, you will maintain communication and workflow between the branch, Sales staff, Insurance Verification team, and referral sources, helping to ensure new patients are receiving excellent care while on our services.

As a Patient Intake Coordinator you will…

• Process orders from referral sources and patients, responding to phone and fax inquiries, and resolving patient complaints
• Assess patient needs and document referral requests for coordination of care.
• Provide information pertaining to equipment supplies and services to applicable departments in order to bring a patient on service with the Company
• Coordinate with the Insurance Verification Team to process patient details and collect benefit coverage information
• Relaying insurance coverage to referral sources and patients and discuss forms required for billing with patients
• Training will occur virtually & must be able to work alone

This is a full-time, permanent, benefited position and is NOT through an agency.

REQUIRED QUALIFICATIONS

• Minimum two years experience in customer service
• Minimum two years experience in healthcare
• Minimum one year experience working in Microsoft Office, specifically Excel, Outlook and Word

PREFERRED QUALIFICATIONS

• Insurance terminology
• Medical Benefit knowledge
• typing skills 40-50wpm
• multi-tasking
• using multiple screens
• Call Center experience
• Basic math skills

EDUCATION

High School diploma or GED

Please refer the Job description for details