Patient Care Coordinator at DCSS MANAGEMENT LLC

Sugarloaf Township, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

0.0

Posted On

25 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Follow-up Care Coordination, Prescription Management, Prior Authorization, Tandem, Concierge Service, Post-Procedure Follow-up, Triage, EMR Systems, Billing Assistance, Patient Retention, Communication, Attention To Detail, Customer Service, Compassion, Self-Starter, Independent Work

Industry

Construction

Description

Description Job Summary The Patient Care Coordinator is responsible for supporting the patient life cycle process. In this role, you will provide follow-up care coordination, assisting with managing prescription-related needs, and assisting with Tandem and the prior authorization process. This role ensures patients a concierge service, providing a high-quality care experience. This position can also be remote but must be located in Eastern PA. Key Responsibilities Conduct post-procedure follow-up with patients to assess healing, address concerns, and reinforce care instructions Respond to patient inquiries related to post-surgical care, symptoms, and recover expectations Triage patient concerns and escalate clinical issues to providers or nursing staff when appropriate Assist with prescription refill requests and questions regarding prescriptions Support prior authorization and biologic process, including tracking approvals and denials in Tandem Assist billing team with collecting on overdue patient balances Document all patient interactions accurately in the EMR system Collaborate with clinical and administrative teams to ensure continuity of care Assist with increasing patient retention by identifying and contacting patients to schedule return visits Requirements Qualifications High school diploma or equivalent required; associate or bachelor’s degree preferred 2-4 years of experience in dermatology, medical office, or healthcare coordinator role preferred Familiarity with dermatologic procedures and post-care instructions is required Proficiency in EMR systems is required; experience with Modernizing Medicine is preferred. Strong communication skills High attention to detail and accuracy in documentation Customer-service orientated with a compassionate, patient-first approach Self- starter and ability to work independently

Responsibilities

The Patient Care Coordinator supports the patient life cycle by providing follow-up care coordination, managing prescription needs, and assisting with the prior authorization process to ensure a high-quality patient experience. Key duties include conducting post-procedure follow-up, triaging concerns, supporting prior authorizations in Tandem, and documenting all interactions in the EMR system.