Patient Care Coordinator at Durham Bone and Joint Specialists

alberta, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

27 Jan, 27

Salary

45000.0

Posted On

29 Oct, 26

Experience

3 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Industry

Healthcare & Life Sciences

Description

Answer a high volume of incoming patient calls throughout the day.
Coordinate consultations and follow-up appointments for Orthopaedic Surgeons and APPs.
Make outbound calls to patients to schedule, confirm, reschedule, or update appointments.
Provide patients with clear information regarding appointment preparation, imaging requirements, referrals, and next steps in their care.
Escalate complex scheduling or patient concerns appropriately while maintaining a positive patient experience.
Review and coordinate referral documentation, imaging reports, and supporting information required for patient appointments.
Accurately enter and maintain patient information within the clinic's Electronic Medical Record (EMR) system.
Manage assigned booking queues, follow-up activities, and scheduling priorities to ensure patients are contacted promptly.
Balance multiple priorities while maintaining accuracy, professionalism, and efficiency.
Collaborate closely with Orthopaedic Surgeons, APPs, and administrative colleagues to support efficient patient access and clinic operations.
Follow established scheduling procedures, policies, quality standards, and performance expectations.

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Responsibilities

Answer a high volume of incoming patient calls throughout the day.
Coordinate consultations and follow-up appointments for Orthopaedic Surgeons and APPs.
Make outbound calls to patients to schedule, confirm, reschedule, or update appointments.
Provide patients with clear information regarding appointment preparation, imaging requirements, referrals, and next steps in their care.
Escalate complex scheduling or patient concerns appropriately while maintaining a positive patient experience.
Review and coordinate referral documentation, imaging reports, and supporting information required for patient appointments.
Accurately enter and maintain patient information within the clinic's Electronic Medical Record (EMR) system.
Manage assigned booking queues, follow-up activities, and scheduling priorities to ensure patients are contacted promptly.
Balance multiple priorities while maintaining accuracy, professionalism, and efficiency.
Collaborate closely with Orthopaedic Surgeons, APPs, and administrative colleagues to support efficient patient access and clinic operations.
Follow established scheduling procedures, policies, quality standards, and performance expectations.