We are a fun, passionate, and growing health care and sports injury practice looking for the perfect Patient Care Coordinator!
E3 Chiropractic + Wellness is a non-traditional chiropractic and sports injury clinic focused on helping active adults and athletes getting back to doing what they love, long term!
This position is one of the most important in our practice. Unlike most medical offices, we take a lot of time to nurture and educate prospective patients/clients who inquire about our services. Many of our patients/leads have been let down by other healthcare providers, which has left them very skeptical when reaching out to us.
You are the first point of contact with this person, and you will need to make them feel comfortable and excited that they are reaching out. You will need to ask the right questions, gather information, and communicate clearly with them.

• Successfully communicate the value of our services (in person, over the phone, and over email/DMs) and be able to explain how what we do is worth the price we are asking
• Successfully handle objections to price and scheduling.
• Comfortably hold a lengthy conversation (15-25 min) with new and prospective clients on the phone or in person - ensuring that clients are committed and “bought-in” to our services before they arrive.
• Provide an exceptional waiting room environment and world-class experience - one where clients will look forward to coming back and feel compelled to tell their friends.
• Ensure that clients who call to request appointments are placed on the schedule, with a clear understanding of the true time, cost, and personal commitment involved before they arrive.
• Ensure that people show up excited for their appointments or sessions - this includes organizing and composing videos and mailers for new, prospective clients.
• Communicate with clients before, during, and after their sessions to ensure full satisfaction is being achieved.
• Develop and foster deep relationships with clients - one that compels steady word-of-mouth referrals and 5-star google reviews
• Ensure that all appointments are checked in, accounted for, and reconciled promptly and accurately.
• Take payments, provide accurate receipts and superbills, and keep prompt and accurate records.
• Assist in developing and implementing a comprehensive marketing strategy.