Patient Care Coordinator / Emergency Room Coordinator at AllCare Primary and Immediate Care

Rockville, Maryland, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

0.0

Posted On

20 Oct, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Coordination, Care Management, Communication, Organization, Multitasking, Documentation, HIPAA Compliance, Critical Thinking, Problem Solving, Teamwork, Collaboration, Compassionate Care, Follow-Up Care, Patient Safety, Value-Based Care, Technical Proficiency

Industry

Health;Wellness & Fitness

Description

Description Patient Care Coordinator / Emergency Room Coordinator Department: Population Health Reports To: Desirae Foreman, Population Health Manager About Us Comprehensive Primary Care (CPC) is a growing group of 11 office locations providing high-quality primary care across Northern Virginia, Eastern Maryland, and Washington, DC. We've served our communities for years—and in many cases, decades—by combining compassionate, patient-centered care with a modern approach to medicine. Our team values collaboration, innovation, integrity, and accountability. We offer a supportive, inclusive work environment with opportunities for professional growth. Position Summary The Patient Care Coordinator / Emergency Room (ER) Coordinator plays a vital role within the Population Health department by supporting smooth care transitions for patients seen in the emergency department or hospital. This position focuses on patient outreach, care coordination, follow-up scheduling, and accurate documentation within electronic health records (EHR) systems. The coordinator contributes directly to improving quality metrics, patient outcomes, and continuity of care, while supporting value-based care initiatives through Aledade, CRISP, and eClinicalWorks (ECW). The schedule for this position is Monday - Friday 7:00 AM - 3:30 PM. Key Responsibilities Monitor emergency department reports and admissions using Aledade. Conduct patient outreach after ER visits to assess well-being, discuss care plans, and schedule follow-up appointments with primary care providers (PCPs). Provide empathetic communication and education on the importance of follow-up care, medication refills, and ongoing health management. Retrieve and upload discharge summaries, labs, and imaging from CRISP into eClinicalWorks (ECW) under the appropriate categories. Document all patient interactions, outcomes, and next steps in ECW and Aledade accurately and timely. Update and maintain patient records, marking inactive, deceased, or transferred patients as needed. Schedule ER, hospital, and transitional care follow-up visits using correct visit types and color codes. Support quality performance goals related to transitional care management (TCM), ER follow-ups, and preventive health measures. Collaborate with clinical and administrative teams to promote care continuity and patient safety. Maintain strict HIPAA compliance and safeguard patient confidentiality. Complete CMS-required Transitional Care Management (TCM) calls within 48 hours of hospital discharge. Serve as backup to the Patient Informatics – Inpatient Coordinator when needed. Qualifications Education: High school diploma or equivalent required; Associate degree in healthcare, public health, or a related field preferred. Experience: 1–2 years of experience in a medical office, population health, patient coordination, or care management setting. Technical Skills: Proficiency in Aledade, eClinicalWorks (ECW), and CRISP required. Strong knowledge of HIPAA, care coordination workflows, and patient confidentiality standards. Exceptional communication, organization, and multitasking abilities. Proven ability to work independently and collaboratively within a fast-paced, patient-focused environment. Core Competencies High attention to detail and documentation accuracy. Compassionate and professional communication with patients and families. Strong teamwork and collaboration with multidisciplinary care teams. Critical thinking, problem-solving, and accountability in follow-up care. Commitment to improving patient outcomes and supporting value-based care.

Responsibilities

The Patient Care Coordinator / Emergency Room Coordinator supports smooth care transitions for patients seen in the emergency department or hospital. This includes patient outreach, care coordination, follow-up scheduling, and accurate documentation within electronic health records systems.