Patient Care Coordinator at Emory Healthcare

Atlanta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Apr, 26

Salary

0.0

Posted On

28 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Appointment Scheduling, Patient Registration, Referral Coordination, Medical Records Retrieval, Precertification Authorizations, Communication, Teamwork, Time Management, Empathy, Administrative Support, Training Support

Industry

Hospitals and Health Care

Description

Overview Be inspired. Be rewarded. Belong. At Emory Healthcare. At Emory Healthcare we fuel your professional journey with better benefits, valuable resources, ongoing mentorship and leadership programs for all types of jobs, and a supportive environment that enables you to reach new heights in your career and be what you want to be. We provide: Comprehensive health benefits that start day 1 Student Loan Repayment Assistance & Reimbursement Programs Family-focused benefits Wellness incentives Ongoing mentorship, development, and leadership programs And more Description We're looking for a Patient Care Coordinator for this entry level position who will be the first contact with patients and provide a great patient experience. This individual will: RESPONSIBILITIES: Schedules appointments for new and established patients and serves as the primary point of care for these patients and their families. Additional duties may include: Scheduling return visits Scheduling ancillary appointments. Registering or scheduling new patients. Scheduling imaging and procedures within their local clinic Completing patient data forms. Coordinating provider referrals Retrieving medical records Acts as an administrative resource for all staff in the coordination of a patient's care. Works collaboratively with management to remedy or escalate patient complaints. Covers for front desk and other back-office staff as needed. Provides basic support for the training of new PCCs and other administrative staff as needed. Completes precertification authorizations as required. Other duties as assigned. MINIMUM QUALIFICATIONS: High school diploma or GED required; 12 months of customer service experience or 6 months of healthcare experience in a similar role is required. A bachelor's degree or enrolled in a bachelor's program will be considered in lieu of experience. A successful candidate will possess the following competencies and skills: Ability to provide a high level of customer service; Excellent communication skills, both verbal and written; Ability to work in a team environment; Time management skills; Empathy for others. Additional Details Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request. Please contact Emory Healthcare’s Human Resources at careers@emoryhealthcare.org. Please note that one week's advance notice is preferred.

Responsibilities

The Patient Care Coordinator serves as the first point of contact for patients and their families, primarily responsible for scheduling appointments for new and established patients. Additional duties include coordinating ancillary appointments, managing patient data forms, retrieving medical records, and acting as an administrative resource for care coordination.