Patient Care Coordinator (Front Desk / Medical Reception) at AID Performance Physical Therapy

Ashburn, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Aug, 26

Salary

28.0

Posted On

24 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Scheduling, Insurance Verification, Payment Collection, Customer Service, Multitasking, EMR/EHR Systems, Patient Intake, Communication Skills, Organization, Administrative Support

Industry

Physical;Occupational and Speech Therapists

Description

Patient Care Coordinator (Front Desk / Medical Reception) AID Performance Physical Therapy is hiring a Patient Care Coordinator to support our orthopedic and sports medicine clinic in Ashburn, VA. This role is ideal for someone who is highly organized, personable, dependable, and comfortable multitasking in a fast-paced healthcare environment. We are looking for someone who can help create an exceptional patient experience while keeping front desk operations running smoothly and efficiently. Responsibilities Answer incoming phone calls and assist new and existing patients Schedule evaluations and follow-up appointments Verify insurance benefits and explain patient coverage/responsibility Collect co-pays, balances, and patient paperwork Manage patient communication via phone, text, and email Assist with patient intake and onboarding Maintain organized front desk and clinic workflow Coordinate schedules with providers and staff Help reduce cancellations and improve schedule efficiency Support daily clinic operations and administrative tasks Preferred Experience Medical front desk, dental, PT, chiropractic, med spa, or healthcare office experience preferred Experience with scheduling and customer service Comfortable discussing payments and collecting balances Strong communication and multitasking skills Ability to stay organized and professional under pressure Experience with EMR/EHR systems is a plus What We’re Looking For Friendly and confident communicator Reliable and detail-oriented Team player with a positive attitude Able to take initiative and solve problems independently Someone who genuinely enjoys helping people Position Details Full-time, on-site position Monday–Friday Competitive compensation based on experience Immediate start preferred About AID Performance Physical Therapy AID Performance PT is an orthopedic and sports performance physical therapy clinic focused on delivering high-quality one-on-one care. We emphasize patient experience, strong communication, and results-driven treatment in a supportive team environment.

Responsibilities

The role involves managing front desk operations, including scheduling appointments and handling patient communication via phone, text, and email. Additionally, the coordinator is responsible for verifying insurance benefits and collecting patient co-pays and balances.