WHO YOU ARE

You are a proactive, detail-oriented professional passionate about being part of a rapidly growing company that empowers women to achieve their best health. You thrive in collaborative environments, where leading teams to deliver exceptional service to our patients, clinic leads, and clinical teams is your priority. You enjoy being hands-on, finding innovative solutions to challenges, and driving both team and company success.

As someone driven by excellence, you’re excited to contribute to the growth and success of one of Canada’s leading women’s health clinic networks. Reporting to the operations manager, you will play a key role in supporting our team’s ambitions, patient care, innovating and improving employee experience.

• You thrive in a high-growth environment. You strive for excellence.
• You adapt quickly to change
• You are obsessed with providing a supportive, inclusive and team oriented care experience for patients
• You’re customer service-oriented
• Strong interest in health and nutrition. Working knowledge of Naturopathic Medicine is a plus.

WHO WE ARE

Advanced Women’s Health is a rapidly growing network of clinics that is revolutionizing how women access healthcare in Canada. Our focus is on clinical excellence, evidence-informed care, strong teams and empowerment across the company. Our team of Naturopathic Doctors, acupuncturists, psychotherapists and counsellors, osteopathic manual practitioners, pelvic physiotherapists and more are all focused on ensuring that women can finally feel like themselves again, naturally!

RESPONSIBILITIES

• Establish genuine rapport with patients, welcoming them and ensuring they have a positive experience from start to finish at the clinic.
• Be at the center of clinic communication with patients over email, phone, and online portals
• Administer patient forms, test results and internal documents through electronic medical records system (Jane).
• Patient checkout including invoicing, insurance billing and receiving payments.
• Demonstrate active listening and empathy to patients using effective communication skills.
• Responsible for the entire patient experience, establishing long term relationships and trust in our team.
• Coordinate community outreach efforts and growth initiatives, ensuring all necessary resources and personnel are in place for events and programs.

As someone driven by excellence, you’re excited to contribute to the growth and success of one of Canada’s leading women’s health clinic networks. Reporting to the operations manager, you will play a key role in supporting our team’s ambitions, patient care, innovating and improving employee experience.

• You thrive in a high-growth environment. You strive for excellence.
• You adapt quickly to change
• You are obsessed with providing a supportive, inclusive and team oriented care experience for patients
• You’re customer service-oriented
• Strong interest in health and nutrition. Working knowledge of Naturopathic Medicine is a plus