Patient Care Coordinator at GraceMed

Oakville, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

28 Aug, 26

Salary

25.0

Posted On

30 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Patient Care, Consultative Sales, EMR Proficiency, Patient Coordination, Relationship Building, Virtual Communication, Medical Administration, Scheduling Optimization, Patient Education, Inventory Management, Conflict Resolution, Confidentiality, Customer Service, Lead Conversion, Patient Retention, Cross-selling

Industry

Medical Practices

Description

Changing Lives Through Functional Medicine & Hormonal Health At the Institute for Hormonal Health (IHH), we work with patients who have often tried everything; multiple practitioners, medications, diets, and programs; yet still don’t feel like themselves. Our team takes a different approach. We look at health holistically, uncovering root causes and designing personalized solutions that help patients regain energy, confidence, and long-term wellbeing. Through functional medicine and hormonal care, we partner with patients to create meaningful, sustainable change, not quick fixes. We are seeking a Patient Care & Growth Coordinator who is genuinely motivated by helping people find answers and better outcomes. This role is ideal for someone who feels fulfilled by guiding patients through complex health journeys, asking thoughtful questions, and exploring solutions that can truly change their lives. This position blends exceptional patient care with purpose-driven, consultative sales, both virtually and in person. Success comes from empathy, curiosity, and the ability to build trust, helping patients feel supported, understood, and confident in their care decisions. If you believe healthcare should be personal, proactive, and transformational, you will thrive here. Why Join Our Team: Rewards that grow * Competitive base compensation with eligibility for performance-based incentives * Group benefits program * Employee discounts onhormonal health,medical-gradeskincareand aesthetic services Strength in harmony * Warm, team-based environment * Collaborative, patient-first culture focused on exceptional outcomes Learn from the best * Ongoing training and development * Exposure to leading-edge functional medicine and hormonal health care What You’ll Do Patient Care & Experience * Oversee patient support processes to enhance satisfaction, trust, and continuity of care * Deliver luxury-level service and next-level patient experience * Maintain patient privacy, security, and confidentiality * Ensure patient records and information areaccurateand complete in EMR systems * Organize and collect patient forms prior to consultations and treatments Patient Engagement, Consultative Sales & Growth (Virtual & In-Clinic) * Conduct virtual and in-person patient consultations focused on education, qualification, and care alignment * Act as a trusted patient partner—listening deeply, asking thoughtful questions, and exploringappropriate solutions * Educate patients and prospective patients on IHH’s services, programs, and care pathways * Translate clinical recommendations into clear, confident next steps for patients * Proactivelyfollowup with patients and leads via phone, video, and secure messaging * Identifyappropriate opportunitiesfor cross-selling and up-selling aligned with patient goals (e.g., programs, memberships, follow-ups, supplements, services) * Support clinic growth by contributingto ,whilemaintainingexceptional patient experience Scheduling & Clinic Operations * Manage andoptimizephysician schedules to maximize booking efficiency * Coordinate appointment flow to ensure sufficient time isallocatedfor consultations * Assistwith inventory management asrequired * Provide front desk coverage during vacation or time off Collaboration & Follow-Up * Work collaboratively with Physicians to support educational consultations, including patient qualification, thorough Q&A, and diligent post-consult follow-up What You’ll Bring * Minimum 2 years’ experience in healthcare, wellness, aesthetics, or medical administration * Exceptional customer service and relationship-building skills * Comfort engaging in consultative, purpose-driven sales conversations * Strong virtual communication skills (phone and video consults) * Ability to communicate care options, pricing, and value with empathy and clarity * High integrity and dedication to patient confidentiality * Proficiencywith EMRs(high preference for Jane)Microsoft Office, and web-based platforms Performance & Incentives * This role includes a measured consultative salescomponent, both virtual and in-person * Performance may be evaluated using a combination of: * Lead-to-consult conversion * Consult-to-treatment conversion * Patient engagement and follow-up completion * Patient satisfaction and retention * Eligible for performance-based incentives aligned with clinic and individual performance GraceMed is an equal opportunity employer and is committed to a diverse and inclusive workforce.  Accommodation is available upon request for candidates with disabilities taking part in all aspects of the selection process.  We thank all candidates for applying; however, only successful candidates will be contacted for an interview.   

Responsibilities

Oversee patient support processes and deliver luxury-level care while managing physician schedules and clinic operations. Conduct virtual and in-person consultations to educate patients on care pathways and drive clinic growth through consultative sales.