Patient Care Coordinator at Healthcare Revenue Group

Spring Hill, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Sep, 26

Salary

22.0

Posted On

16 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Appointment Scheduling, Customer Service, Patient Coordination, Technical Troubleshooting, Order Processing, Practice Management Software, Communication Skills, Conflict Resolution, Multitasking, Computer Literacy

Industry

Hospitals and Health Care

Description

Patient Care Coordinator (Phone, Email, Text) — Spring Hill, FL $18–$22/hour • Monday–Friday, daytime hours • No nights, weekends, or sick patients This is an on-site position, but all patient care here happens by phone, email, and text. No waiting room, no walk-ins, no weekends, no flu season — and the schedule actually stays the schedule. Most patients are wonderful. A few are having a hard day. You'll know how to handle both. When patients are short, it's usually because they've been struggling to hear for years and finally asked for help. The good days here are very good. What you'll do Help patients schedule and reschedule appointments by phone, email, and text Troubleshoot hearing aid issues with patients and walk them through fixes Process device orders and track shipments Coordinate provider schedules Update records in our practice management software Spot what's not working in our process and help us fix it Pitch in wherever patients need support — we're building something patients love, and that takes all of us What you'll like about working here Predictable schedule — no nights, weekends, or on-call 100% remote-style patient contact — phone, email, and text only $18–$22/hour depending on experience Medical, dental, vision, 401(k) with company match 3 weeks PTO — accrues from day one, available to use after 90 days A team that takes care of each other — when someone's slammed, someone else jumps in What we're looking for High school diploma or equivalent 1+ year in customer service, call center, or patient-facing work (medical or device experience a plus, not required) Calm and professional on the phone — including with frustrated patients Patient and clear when walking someone through a technical fix Comfortable juggling calls, emails, and texts throughout the day Solid with computers, willing to learn new software Notices when something's off and fixes it before being asked Ready to apply? We'd love to hear from you. Apply with your resume — a real person reads every application, and you'll hear back within 5 business days. If you have call center or device support experience, mention it in the first line. Injoy Hearing is an equal opportunity employer.

Responsibilities

Coordinate patient appointments and provider schedules via phone, email, and text. Provide technical troubleshooting for hearing aid issues and manage device orders and shipments.