Answering phone calls, scheduling and confirming patient appointments

- Coordinating appointments with specialists and other health providers

- Problem Solving

- Submitting insurance claims and managing retail transactions

- Data collecting and analyzing, aligning clinical goals together & enforce plans to achieve them.

*Spanish, Mandarin is an asset

Patient Experience

• Greet patients and create a calm, welcoming first experience
• Check patients in and out, process payments, and keep patient records accurate
• Support our Treatment & Financial Coordinator so every patient feels looked after

Lead Management

• Follow up personally with new patient inquiries that need a human touch
• Answer patient questions, schedule appointments, and manage the inbox
• Work alongside our automated communication and AI tools to make sure no lead falls through the cracks