At KWIC Physiotherapy, our mission isKWIC Relief. Stronger You. We are a leading physiotherapy and Wellness clinic serving the Kitchener–Waterloo community with a multidisciplinary team that includes physiotherapists, massage therapists, and more.
We are seeking a dedicated and organized Patient Care Coordinator to join our team. The ideal candidate will have strong communication skills, attention to detail, and a passion for helping patients feel supported throughout their care journey. This role goes beyond the front desk—you will be the primary contact for patients, ensuring they receive the highest level of service and are encouraged to stay consistent with their treatment plans.

QUALIFICATIONS

• Previous experience in a medical, physiotherapy, or dental office is preferred.
• Familiarity with medical terminology and healthcare procedures.
• Proficiency in EMR systems (Walnut, Jane, or similar) is an asset.
• Exceptional communication and interpersonal skills—confident, clear, and empathetic.
• Strong organizational skills and attention to detail.
• Ability to multitask in a fast-paced, patient-focused environment.
• A friendly, professional demeanor with a patient-first mindset.

• Serve as the first point of contact for patients—answering calls, emails, and in-person inquiries.
• Schedule, confirm, and re-book appointments to optimize provider schedules and reduce no-shows.
• Follow up with patients to encourage treatment plan compliance and retention.
• Educate patients about treatment options, follow-up care, and the importance of completing care plans.
• Maintain accurate patient records in the EMR system (Walnut/Jane), ensuring compliance with privacy regulations.
• Coordinate with healthcare providers to ensure seamless communication regarding patient care.
• Manage patient flow in the clinic to support timely, efficient service.
• Handle administrative tasks including filing, data entry, and insurance verification as needed.