Patient Care Coordinator at Mondovi Dental

Bristol, Connecticut, United States -

Full Time

Start Date

Immediate

Expiry Date

29 Aug, 26

Salary

0.0

Posted On

31 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Dental Terminology, Insurance Verification, Appointment Scheduling, Patient Coordination, Financial Reporting, Interpersonal Communication, Multitasking, Practice Management Software, Patient Registration, Treatment Planning, Records Management

Industry

Hospitals and Health Care

Description

Overview Patient Care Coordinator – Mondovi Dental Bristol At Mondovi Dental, supported by Smile Brands, we believe every patient interaction matters. From the first phone call to the final goodbye, our Patient Care Coordinators play a vital role in creating a welcoming, organized, and exceptional patient experience. We are looking for a compassionate, detail-oriented professional who thrives in a fast-paced environment and enjoys helping patients feel informed, comfortable, and cared for throughout their dental journey. As a Patient Care Coordinator, you’ll bring our G3 approach — Greeting, Guiding, and Gratitude — to life each day while supporting patient satisfaction, office flow, and practice growth. What You’ll Love About This Role Be the welcoming face and voice of the office Make a meaningful impact on patient experiences every day Join a supportive, collaborative team environment Gain growth opportunities within a stable and established organization Help patients feel confident about their care and treatment Key Responsibilities Greeting Create a warm and welcoming atmosphere for patients and visitors Answer incoming phone calls professionally and efficiently Register, greet, and guide patients through their visit while providing updates as needed Dismiss patients and ensure they leave with a positive experience Guiding Schedule appointments and maintain an organized, productive patient schedule Conduct appointment reminder calls and help ensure schedules are evenly distributed throughout the day Verify patient insurance coverage and update patient information in the practice management system Review patient charts for accuracy and completeness prior to appointments Retrieve, organize, and maintain patient charts and dental records Complete specialty referral forms and coordinate patient referrals Assist patients with understanding treatment plans, financial arrangements, and payment options Collect patient payments and reconcile daily financial reports Gratitude Deliver exceptional service that supports high patient satisfaction and long-term relationships Actively contribute to office production, revenue, and new patient growth goals Consistently encourage patient referrals through outstanding service and communication Support team members and assist with additional responsibilities as needed Qualifications 1+ year of customer service, healthcare, dental, or front office experience preferred Dental office experience and knowledge of dental terminology strongly preferred Excellent communication and interpersonal skills Strong organizational and multitasking abilities Comfortable discussing scheduling, insurance, and financial information with patients Proficient with computers and dental practice management software Positive attitude with a passion for patient care and teamwork Who You Are You are someone who enjoys building relationships, staying organized, and creating positive experiences for others. You bring professionalism, empathy, and energy to every interaction and take pride in helping both patients and teammates succeed. Join our Bristol team and help us create healthier, happier smiles every day. Schedule (days/hours) Monday 9-5 Tuesday 8-5 Wednesday 8-5 Thursday 8-5 Friday 8-1 Responsibilities Greeting: Create a welcoming atmosphere for patients and greet each patient with a warm welcome Guiding: Assist patients with check in/check out procedures (including insurance verification), schedule appointments, and provide information about services and payment options, guiding them through their visit with ease and professionalism Gratitude: Express appreciation to patients for choosing us for their dental care and treat everyone with respect and professionalism Qualifications At least one year related experience Knowledge of dental terminology Strong communication and interpersonal skills, with a focus on delivering exceptional customer service Preferred Qualifications Previous experience in a dental or medical office setting Compensation $23-$27 per hour About Us Benefits are determined by employment status/hours worked and include paid time off (“PTO”), health, dental, vision, health savings account, telemedicine, flexible spending accounts, life insurance, disability insurance, employee discount programs, pet insurance, and a 401k plan. Smile Brands supports over 650 affiliated dental practices across 28 states all focused on a single mission of delivering Smiles For Everyone!® Smiles for patients, providers, employees, and community partners. Everyone. Our growing portfolio of affiliated dental brands and practice models range from large regional brands to uniquely branded local practices. This role is associated with the affiliated dental office listed at the top of the job posting on our career site. Smile Brands Inc. and all Affiliates are Equal Opportunity Employers. We celebrate diversity and are committed to providing an inclusive workplace for all employees. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, creed, gender (including gender identity and gender expression), religion, marital status, registered domestic partner status, age, national origin, ancestry, physical or mental disability, sex (including pregnancy, childbirth, breastfeeding or related medical condition), protected hair style and texture (The CROWN Act), genetic information, sexual orientation, military and veteran status, or any other consideration made unlawful by federal, state, or local laws. If you would like to request an accommodation due to a disability, please contact us at careers@smilebrands.com #FOBOIND26

Responsibilities

Manage the patient experience by greeting visitors, scheduling appointments, and coordinating insurance and payment options. Support office growth and efficiency through professional communication and meticulous record maintenance.