Patient Care Coordinator at Penrose & Associates Physical Therapy

Lacey, Washington, United States -

Full Time

Start Date

Immediate

Expiry Date

01 May, 26

Salary

0.0

Posted On

31 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Scheduling, Communication, Multi-tasking, Detail-oriented, Organized, Sales, Phone Skills, Electronic Medical Record, Payment Handling, Team Collaboration, Positive Energy, Medical Billing, Insurance Verification, Receptionist Experience, Hospitality

Industry

Health;Wellness & Fitness

Description

Benefits: 401(k) matching Bonus based on performance Dental insurance Health insurance Paid time off Parental leave Training & development Vision insurance Job Summary Do your friends say you have the gift of hospitality? Are you comfortable talking with new people, both in person and on the phone? Penrose Physical Therapy is seeking an upbeat, detail-oriented, organized, and fun individual to join our client service team. We are an outpatient physical therapy clinic in Lacey, WA that is experiencing rapid growth. We won 1st place for "Best of South Sound Physical Therapy Clinic" in 2023. We have an amazing team. We believe in education, and provide training, teaching, and coaching. You will work with a diverse and talented team that cares deeply for our patients and community. If you are seeking a job with a purpose where you can make a difference in people's lives, then we should connect! Skills Needed: Ability to make people feel comfortable on the phone and in person by maintaining meaningful conversation Scheduling patients using an electronic medical record system, minimizing no shows/cancels, handle payments, preparing deposits, credentialing providers (please be able to give us examples of how you have done these tasks) Bring excitement and positive energy to the office where others truly enjoy being in our reception area and you make them feel at home Strong phone skills with ability to sense on the phone what people truly need and get them talking about their goals and how their problem is affecting their life Ability to use computer systems, EMR, and online platforms effectively Ability to coordinate schedules and keep providers schedules full Ability to handle collecting money and keeping AR very clean with patient payments Skills Desired: Experience in a high-volume medical clinic or service industry Background in sales and/or call center strongly preferred Background in excellent and frequent communication to team members and clients preferred Medical Billing experience helpful Medical/Dental office experience strongly preferred Experience with medical insurance and understanding how to verify benefits/authorization processing strongly preferred Office hours are 7:00 am - 6:30pm Monday & Tuesday, Wed- Friday 7am - 6pm. This position would primarily be 9:30am-6:30pm Mon, Tuesday, and Wed-Friday 9am-6pm. We provide health, dental, vision, PTO/sick combo leave, life insurance, 401k after 6 months of employment and more! To see more, please visit our company website www.penrosept.com Responsibilities Greet customers as they arrive and provide an excellent customer experience that they look forward to coming Answer phone calls and schedule appointments and work at filling the schedule as soon as there is a cancel Call any leads that are interested in help with getting better and cultivate a relationship with them to book a free consult or evaluation Maintain a full schedule by calling or texting the wait list, call lead lists Maintain a clean and inviting environment Provide general customer service and attend to the needs of customers throughout their services Qualifications Two or more years of experience as a receptionist or a similar role is preferred Excellent communication skills with a commitment to customer service & sales Strong work ethic and positive attitude Familiar with computers and scheduling software Excellent multi-tasking skills

Responsibilities

The Patient Care Coordinator will greet customers, provide excellent customer service, and schedule appointments. They will also maintain a full schedule by contacting leads and managing cancellations.